Patient Resource Representative -CMA PRN

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift: Days Monday-Friday 8am to 5pm

Location: 895 Howard Gap Road; Fletcher, NC 28732

The role you'll contribute: The Patient Resource Team is a metrics-based inbound scheduling and clinical contact center for physician offices. Our team is often the first contact for a new patient and the ongoing connection to their provider for all their health & wellness needs. The AdventHealth Mission and Service Standards guide each call with the goal of personalized customer service to achieve First Call Resolution.

The value you'll bring to the team:

• Answers inbound calls to the physician practice clinical lines in a polite and professional manner.

• Assists callers with clinical tasks according to established protocols.

• Provides appropriate chart documentation.

• Collaborates well with Clinical Pod, Scheduling Pod, and clinical staff.

Qualifications - External

Qualifications
The expertise and experiences you'll need to succeed:

• High school graduate or equivalent required

• 2 years + in-clinic experience as certified medical assistant.

• Certified Medical Assistant

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