Patient Resource Representative

All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Days Off from Day One
• Student Loan Repayment Program
• Career Development
• Whole Person Wellbeing Resources

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift: Days

Location: AdventHealth Hendersonville - Remote - Must live in area

The role you'll contribute: The Patient Resource Team, often the first contact a caller has with AdventHealth Hendersonville, provides a warm, friendly and professional greeting from a Patient Resource Representative. Patience, empathy, compassion and helpfulness are the hallmarks of our team. Callers depend on the excellent, personalized customer service they receive every day, one call at a time.

The value you'll bring to the team

• Answer on average 80-130 calls per day;
• Provide excellent customer service to each caller
• Access a variety of resources for accurate, complete and appropriate management of calls
• Assist callers and patients with a variety of needs including:
  • Selecting a new provider, scheduling new patient appointment, & preparing patient for first appointment
  • Scheduling new and established patient appointments
  • Assisting patients with patient portal access
  • Communicating prescription refill requests and other messages to clinic staff

Qualifications
The expertise and experiences you'll need to succeed:

• High school graduate or equivalent required
• One-year + medical office experience preferred

---