Status: Full-Time

Shift: Monday-Friday 9:30AM-6:00PM with Rotating Weekends (Every few weeks) 8:30AM-5:00PM

Hours: 40

Location: Dundalk, MD

Position Summary:

Ensure timely coordination of patient services. Process advanced orders. Effectively communicate coverage, plan of care, and service expectations to clients. Complete service recovery and patient de-escalation when necessary. Collaborate with the team to promote home-based product offerings and services.

Education:

• H.S. diploma or equivalent
• Post-high school education or training, preferred.

Work Experience:

• 1 Year of experience working in a call center required.
• 2 Years of Customer service in a healthcare environment required.
• Familiarity with durable medical equipment preferred.

Knowledge:

• Advanced medical terminology related to homecare industry
• Advanced - Customer service principles and service expectations

Skills:

• Effective and professional communication with customer and referral sources
• Effective verbal and written communication skills
• Multi-tasking
• Adaptive, empathetic, and patient - positive attitude
• Time management, priority setting & organization skills

What Awaits You?

• Career growth and development
• Employee tuition reimbursement
• Generous PTO plan
• Affordable and comprehensive benefits package