Patient Service Coordinator

Job Description

The Patient Services Coordinator II, under general supervision of the Practice Manager, provides administrative support to health care providers in a high-volume ambulatory setting, functioning as the primary interface between the patient and providers.

The emphasis is placed on the ability to organize priorities, complete tasks, manage confidential patient information, and enhance the quality of service to patients. Performs all check-in and check-out functions, as outlined by the Client /MGPO Front Desk Standards of Operations.

Maintains confidentiality and privacy, that are consistent with HIPAA guidelines.

Provides support and information to providers to problem solve and manage complex administrative patient issues.

Triages and manages complex telephone calls, utilizing courteous customer service skills.

Maintains confidentiality and privacy, that are consistent with HIPAA guidelines.

Completely performs and is a resource to other team members in all revenue enhancement activities, including but not limited to registration verification, co-payment collection, cash management, encounter form reconcilement, etc.

Schedules patient appointments and schedules procedures using the Epic systems, Cadence and Epic Clinical programs.

Manages Epic In Baskets & Epic Workqueues

Coordinates and tracks appointments via Epic Follow Up Work Queue Lists

Assists with training and orientation of new staff, where applicable.

Performs all other related tasks which would facilitate the flow of patients through the practice, or which would enhance the quality of service to patients.

Other duties as directed.

Additional Info

Performs all check-in and check-out functions, as outlined by the Client/MGPO Front Desk Standards of Operations.

Maintains confidentiality and privacy, that are consistent with HIPAA guidelines.

Provides support and information to providers to problem solve and manage complex administrative patient issues.

Triages and manages complex telephone calls, utilizing courteous customer service skills.

Maintains confidentiality and privacy, that are consistent with HIPAA guidelines.

Completely performs and is a resource to other team members in all revenue enhancement activities, including but not limited to registration verification, co-payment collection, cash management, encounter form reconcilement, etc.

Schedules patient appointments and schedules procedures using the Epic systems, Cadence and Epic Clinical programs

Manages Epic In Baskets & Epic Workqueues

Coordinates and tracks appointments via Epic Follow Up Work Queue Lists

Assists with training and orientation of new staff, where applicable.

Performs all other related tasks which would facilitate the flow of patients through the practice, or which would enhance the quality of service to patients

Other duties as directed.

Good command of the English language, including medical terminology

Knowledge of EPIC

Excellent interpersonal and verbal/written communication skills

Exceptional organizational skills, flexibility to manage multiple tasks and accurate attention to detail

Ability to work independently and within a team environment

Ability to solve problems and resolve complex issues on behalf of providers and patients

Knowledge of computer applications necessary to function in administrative role; including but not limited to Outlook, MSOffice