Patient Service Rep

Overview

Dominican Hospital (a member of Dignity Health) is a 222-bed facility that offers a wide range of services to residents of California's Central Coast. With 24/7 emergency care comprehensive care in cardiac orthopedics oncology women's and children's services we continue to lead the region in medical innovation and excellence in healthcare. Comprehensive CareDominican offers emergency services and is a Certified Stroke Center and Chest Pain Center. Dominican's services include the only comprehensive Cancer Center in Santa Cruz County a Total Joint Replacement program and advanced neurological and endoscopic services. Dominican regularly receives 'A' grades for hospital safety from Leapfrog Group and has received national recognition for superior patient safety cardiac care and stroke treatment from Healthgrades a leading provider of comprehensive information about physicians and hospitals.As Santa Cruz County's heart attack (STEMI) receiving center Dominican Hospital provides cutting edge cardiac care. The hospital's heart attack treatment times consistently beat the national average and the hospital offers two cardiac catheterization labs available 24 hours a day 7 days a week. Groundbreaking cardiac procedures at Dominican include the Transcatheter Aortic Valve Replacement (TAVR) procedure which allows for heart valve replacement without opening a patient's chest.Dominican Hospital has forged significant partnerships with area hospitals to bring exceptional care to Santa Cruz County. The hospital offers a level III Neonatal Intensive Care Unit (NICU) through a partnership with Lucile Packard Children's Hospital Stanford. Neurosurgery at Dominican is also offered through a partnership with Stanford Health Care.

Responsibilities

The Patient Service Representative will perform various functions in Home Health that support the clinical and daily operations of the agency. Responsible for answering and directing telephone calls and messages to the agency and coordinating calls with clinicians supervisors intake and office staff. Responsible for handling the electronic and paper medical and billing record; sorting faxing filing photocopying data charge entry medical supply ordering and charge entry patient admission packets education materials management and other tasks that support the operations of the agency.

Qualifications

REQUIRED:

• This position requires six months of health care experience or an equivalent combination of experience and education in an accredited medical training program
• Course work in medical terminology

PREFERRED:

• Post high school formal training.
• Bilingual.