Premium Service Rep - San Diego FC

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LEGENDS Founded in 2008, Legends' operating divisions worldwide include - Global Partnerships, Global Sales, Hospitality, Global Partnerships, Global Merchandise, Legends IQ, Attractions, Growth Enterprises - offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment. For more information, visit www.Legends.net and follow us on Twitter and Instagram @TheLegendsWay. SAN DIEGO FC San Diego Football Club (San Diego FC) is the newest member of the MLS family. As part of the unique Right to Dream community and the Sycuan Tribe's deep roots, we are proud to be building a San Diego-centric soccer organization that honors our history and celebrates emerging excellence. We value community, diversity, and acting with purpose. We are looking for leaders at all levels to co-create the culture of a new organization that is built on the premise that you can discover, understand, and re-define excellence by nurturing talent and creating opportunity anywhere - and specifically through soccer. Globally, Right to Dream partners with talented young people to give them a nurturing environment to flourish and thrive. They do this through a holistic model of athletic development, where young people grow as human beings and great footballers. RTD's promise is set out in their Manifesto: a set of 8 commitments which will be central to the San Diego FC ethos from the front office to the field, when games start at Snapdragon Stadium in 2025. We are therefore looking for people who:

1. Are purpose driven
2. Are willing to rock the boat
3. Can lead courageously
4. Respect fans as the soul of our game
5. Challenge conventional thinking
6. Are innovative and who drive change
7. Work inclusively and collaboratively across cultures
8. Embrace organizations with a family feel, preferring to work as part of a community
9. Believe in the potential of youth, no matter where they are from

THE ROLE The Premium Service Rep is primarily responsible for delivering a superior level of service to Club Seat Owners and Personal Seat License (PSL) accounts. The Premium Service Rep should be a professional, customer service-oriented, well organized, and positive individual. ESSENTIAL FUNCTIONS

• This position will be focused on servicing and retaining assigned club seat accounts through touchpoints, collections, contract execution, exceptional customer service and hospitality.
• Responsible for servicing assigned Suite, Loge Box, and Club Seat accounts.
• Assist in servicing the remaining reserved seating accounts during the sales process and annual collections.
• Support the Premium Sales Reps in creating new accounts in Archtics, preparing, and executing contracts, sending fully executed copies of contracts, and making a proper introduction to the customer.
• Produce and execute annual club seat payment invoicing and collections and work diligently toward a 100% collection rate each year.
• Deliver monthly touchpoints to premium clients via email, phone, in-person meetings, or written communications to ensure a quality year-round experience.
• Provide prompt and professional communication to premium clients and internal staff.
• Maintain accounts, contracts, and notes in CRM/Salesforce.
• Uphold positive relationships and customer confidentiality.
• Assist in the creation and coordination of special events to aid in in all sales initiatives ( i.e. sales cocktail events, influencer events, deposit list conversions, out-of-market sales trips, etc.)
• Provide support for any inbound service-related calls from premium accounts.

QUALIFICATIONS To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Bachelor's Degree or equivalent.
• Prior sports sales/service/hospitality industry or equivalent experience of at least 2 years is required.
• Candidate should possess strong team-oriented work ethic and a positive, "Service-First" attitude.
• Excellent interpersonal, verbal, and written communication skills with the ability to communicate effectively at all levels both internally and externally.
• Candidate should possess excellent time management and organizational skills.
• Candidate should work well within a team environment, aiding and support to team members.
• Previous working experience with CRM/Salesforce and Ticketmaster Archtics is a plus.
• Able to work flexible hours (including evenings, weekends, and holidays.)

COMPENSATION Competitive hourly rate of $24.00 - $26.00 per hour plus bonus opportunities, and a generous benefits package that includes: medical, dental, vision, life and disability insurance, paid vacation, and 401k plan. WORKING CONDITIONS Location: On Site San Diego, CA The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands and fingers, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus. Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information. #LI-AQ1

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