Patient Service Representative - Family Practice - Carlsbad
San Diego, California
Employer: The E.W. Scripps Company
Industry: Business Office
Salary: Competitive
Job type: Full-Time
This is a Full-Time position (80 hours per pay period) with a Monday - Friday, 8:15AM - 5:15PM, schedule (and occasional Saturdays from 7:45AM - 12PM) located at our Scripps Coastal Medical Center in Carlsbad. You will enjoy comprehensive benefits that cover health & wellness, career development, and retirement options among other benefits.
Why join Scripps Health?
AWARD-WINNING WORKPLACE:
Qualifications
Required Qualifications:
Why join Scripps Health?
AWARD-WINNING WORKPLACE:
- Made Becker's 150 Top Places to Work for 2024
- Recognized by Newsweek as one of America's Greatest Workplaces for Diversity in 2024
- #5 in Fortune Best Workplaces in Healthcare 2023
- #78 in PEOPLE Companies that Care 2023
- #95 in Fortune 100 Best Companies to Work for 2023
- Nearly a quarter of our employees have been with Scripps Health for over 10 years
- Interacting with patients and providers to gather information for accurate registration. Assigning of Medical Record Number, appointment scheduling, point of service payment collection, document collection and check-out functions.
- Responding to customer billing and payment inquires.
- Effectively managing the check in or check out process, which includes identification verification; confirming demographic and insurance information; ensuring appropriate forms are provided, signed, and witnessed at the time of the patient visit and accurately preparing end of day reporting or payment reconciliation.
- Scheduling and confirming appointments in person or over the phone and entering appropriate insurance.
- Initiating and validating referrals/authorizations.
- Having a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to identify the need to involve leadership to resolve concerns.
Qualifications
Required Qualifications:
- Must be able to demonstrate proficiency of computer applications, excellent mathematical skills and ability to handle monies.
- Excellent communication and customer service skills.
- Strong organizational and analytical skills; innovative with ability to identify and solve problems.
- 1 year of experience in customer service or a healthcare/medical office environment preferred.
- Able to adapt, prioritize and meet deadlines.
- Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers.
Created: 2024-09-21
Reference: 242006058
Country: United States
State: California
City: San Diego
ZIP: 92109
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