GENERAL SUMMARY/ OVERVIEW STATEMENT:

The Patient Services Coordinator II, under general supervision of the Practice Manager, provides administrative support to health care providers in a high-volume ambulatory setting, functioning as the primary interface between the patient and providers. The emphasis is placed on the ability to organize priorities, complete tasks, manage confidential patient information, and enhance the quality of service to patients.

Shift: 8:30am - 5:00pm Days: Mon - Fri, No holidays, Weekend shift possible.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Performs all check-in and check-out functions, as outlined by the MGH/MGPO Front Desk Standards of Operations.
• Maintains confidentiality and privacy, that are consistent with HIPAA guidelines.
• Provides support and information to providers to problem solve and manage complex administrative patient issues.
• Triages and manages complex telephone calls, utilizing courteous customer service skills.
• Maintains confidentiality and privacy, that are consistent with HIPAA guidelines.
• Completely performs and is a resource to other team members in all revenue enhancement activities, including but not limited to registration verification, co-payment collection, cash management, encounter form reconcilement, etc.
• Schedules patient appointments and schedules procedures using the Epic systems, Cadence and Epic Clinical programs.
• Manages Epic In Baskets & Epic Workqueues
• Coordinates and tracks appointments via Epic Follow Up Work Queue Lists
• Assists with training and orientation of new staff, where applicable.
• Performs all other related tasks which would facilitate the flow of patients through the practice, or which would enhance the quality of service to patients.
• Other duties as directed.

Qualifications

QUALIFICATIONS:

• High School Diploma or GED required; Associate's Degree in Business/Secretarial Science or Secretarial Certificate Program desirable
• 3 years secretarial experience or equivalent in a medical or health care related setting preferred

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:

• Good command of the English language, including medical terminology
• Knowledge of EPIC
• Excellent interpersonal and verbal/written communication skills
• Exceptional organizational skills, flexibility to manage multiple tasks and accurate attention to detail
• Ability to work independently and within a team environment
• Ability to solve problems and resolve complex issues on behalf of providers and patients
• Knowledge of computer applications necessary to function in administrative role; including but not limited to Outlook, MSOffice

EEO Statement

Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.