May include duties and responsibilities of the Patient Services Coordinator, Level I, as well as:

• Arrives, schedules, re-schedules and cancels patient appointments in the Radiology Information System (RIS)
• Understands financial services and self-pay resources and provides patients with information as needed
• Ensures that practice employees understand insurances
• Appraises patients of insurance eligibility
• Accepts payments and maintains cash drawer
• Provides cross coverage for other practice staff members for absences, vacations, etc. and during variations in workflow as needed
• Assists patients for updating hospital registration information
• Follows all safety guidelines/ policies to include correct patient identification, Hand Hygiene, etc.
• Prepares patients with appropriate documentation for imaging exams, including but not limited to the Falls Questionnaire, patient control sheet and patient diagnostic screening forms
• Performs pre-screening process for scheduled imaging exams
• Engages management and staff for communicating patient appointment delays
• Assists other team members when required for preparing patients for exams to include changing patients and helping with ambulatory needs
• Assists with activating interpreter services and volunteers when necessary
• Maintains cleanliness of general waiting area to include tidiness of magazines and the stocking and cleanliness of coffee/condiment area.
• Alerts management/environmental services of any environmental issues associated with the general waiting area

• Assists in the orientation and training of new support staff members.

• Prints necessary control sheets, patient identifiers and exam associated document

• Scans appropriate documents in the RIS

• Conducts assessment using Epic

• Monitors failed scheduled patient appointments using Epic

• Troubleshoots problems with customer service issues.

• Performs all other related tasks which would facilitate the flow of patients through the practice or which would enhance the quality of service to patient

• Additional duties as required

Schedule:

24 hours (4 x 6 hour days): Monday, Tuesday, Friday, Saturday 8 am - 2:30p

24 hours(3 x 8 hour days): Monday, Friday 6:30am-3pm, Saturday 8am-4:30p

Qualifications

• Ability to maintain customer service standards and work with minimal supervision

• Outstanding interpersonal skill

• Ability to function independently as well as with a team

• Strong problem solving skill

• Excellent written, communication and organizational skills

• Basic computer skills knowledge required

• Ability to work independently

EEO Statement

Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.