Patient Services Coordinator

Description

Performs receptionist, registration, and clerical duties associated with direct and scheduled patient admissions to Radiation Oncology.

Reports to: Office Manager

Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy.

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Distributes and explains forms, documents, and educational handouts to patients or family members.

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Meets with patient or patient's caregiver before or after admission to exchange necessary information and documentation. Provides explanation of process and addresses concerns and questions.

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Communicates with admitting physician's office, nursing unit staff, and/or other appropriate personnel regarding admission to exchange necessary information and determine placement.

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Maintains an acceptable registration error rate & collections goal.

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Schedules patients for follow-up appointments after completion of radiation treatments

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Receives, screens, and routes visitors and telephone calls. Responds to, escalates, and follows up on inquiries and problems as appropriate

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Generates monthly quality assurance reports for cancelled or no-show patient appointments and documents information appropriately in the medical record.

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Trained to serve as back up to the Operations Facilitator.

Qualifications

Minimum Education

High school diploma or equivalent - Required

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Minimum Education

Two years college or medical office specialist education - Preferred

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Required Skills

Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Must be able to function appropriately in a multi-task setting. General understanding of medical terminology and medical insurance.

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Minimum Work Experience

Minimum six (6) months medical office/hospital business experience in insurance billing procedures - Required.

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