Patient Services Coordinator - OPD Adult Primary Care Community Clinic

Work where every moment matters.

Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network.

Hartford Hospital is one of the largest and most respected teaching hospitals New England. We are a Level 1 Trauma Center that provides cutting edge treatment to its patients. This is made possible by being home to the largest robotic surgery center in the Northeast and the Center for Education, Simulation and Innovation (CESI), one of the most-advanced medical simulation training centers in the world. When hospitals cannot provide the advanced care, expertise and new treatment options their patients require, they turn to us.

The Adult Primary Care (APC) clinic is located at 132 Jefferson St., Hartford Hospital. APC averages over 9,000 patient visits annually with an average of 40-50 patients cared for per day. We see patients for preventative annual care as well as patients with wide range of health problems such as diabetes, high cholesterol, asthma/COPD and hypertension. Staffing includes attending physicians, APRNs, Residents, Psychologist, Social Worker, Nutritionist, Pharm D, RNs, MAs and MAAs. APC facilitates an ongoing relationship between patients and clinicians and fosters participation by patients in decision making about their health and their own care. 75% of our patients are bilingual with Spanish being their primary language. The majority of our patients have health coverage under Medicaid. APC provides opportunities for disease prevention and health promotion as well as early detection of problems. APC guides patients through the health system, including appropriate referrals for services to other health professionals.
Job Summary:
The Patient Service Coordinator is responsible for providing outstanding and professional customer service to ensure operational efficiency and promote a positive patient experience.

Job Responsibilities :
• Greets and registers arriving patients, completes registration forms and verifies insurance, including scanning and faxing forms as necessary.
• Answers incoming calls, evaluates priority, and directs calls according to the urgency and subject matter.
• Mails information to new patients prior to visit in accordance with department policies and enters / updates patient demographics.
• Schedules new patient appointments and informs patients of essential preparation requirements prior to visit per department policies (referrals, x-rays, medical reports, etc.).
• Ensures that office appointment schedule is coordinated with clinical staff activities.
• Reviews assigned appointment confirmations to ensure accurate schedule and appropriate communications with patients; completes appointment confirmation activities according to department policies.
• Schedules follow-up appointments. Verifies insurance coverage and obtains authorizations.
• Orders department supplies.
• Maintains schedule for conference room.
• Maintains a clean waiting room and office area.
• Defines and resolves patient/physician issues/problems, bringing concerns to team lead or manager as necessary.
• Completes facility billing according to facility level criteria. Refers payment and insurance problems to Billing Department.
• Provides back-up support to other clerical staff and performs other related duties in support of efficient operations.
• Performs other duties as assigned.

Qualifications:

• High School Diploma or equivalent required.
• Associate or bachelor's degree in a clinical or business field preferred.
• 2 years of relevant experience required.
• 2 years of relevant experience in a fast-paced medical office preferred.
• Verbal and written proficiency in English required. Proficiency in a second language preferred.
Knowledge, Skills and Ability Requirements
• Ability to adhere to HIPAA, OSHA and CSG policies.
• Ability to provide excellent and efficient customer service.
• Positive, customer-focused approach, with commitment to providing excellent patient care.
• Proven ability to work effectively in a team environment.
• Excellent written and verbal communication skills - ability to communicate in other languages highly desirable.
• Ability to adapt quickly in a fast-paced environment juggling multiple competing tasks and demands.
• Strong computer skills - solid working knowledge of Microsoft Office software.
• Knowledge of medical terminology insurance requirements and medical billing/coding.
• Ability to travel independently to satellite offices with or without advanced notice.

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.

As an Equal Opportunity Employer/Affirmative Action employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.