Description:

Responsibilities:




Under supervision assist with payroll operations. Solves basic pay related inquiries of limited complexity. Summarizes colleague inquires in written form into a computerized template or ticket. Manage inbound and outbound calls. Visually examines payroll records to create tickets to resolves basic data errors and discrepancies when necessary, using Standard Operating Procedures (SOP).

Document colleague voice interactions in writing within tickets.

Knowledge of basic payroll and timekeeping information (e.g., utilization of basic mathematical, etc.)

Manage inbound and outbound calls to assist with colleague inquiries.

Respond to basic inquiries from colleague regarding payroll related matters.

Education: Bachelors Degree

Additional client information: