Job Description

Closing date: July 9, 2024

Montgomery County is located adjacent to Washington, DC and, with over one million residents, is the most populous County in the State of Maryland. The County is also the most diverse County in the State and ranks among the top ten most diverse Counties in the nation. Montgomery County contains many major U.S. government offices, scientific research and learning centers, and business campuses.

The Department of Health and Human Services (HHS) is responsible for delivery of the County's public health and human services that serves the needs of our community's most vulnerable children, adults and seniors. The Department provides services through more than 120 programs at more than 20 locations. With 2,100 employees, the Department of Health and Human Services is the largest County Department.

As a department, we believe health and wellness of the county can only be achieved by ensuring that every resident has fair opportunities to reach their fullest potential. This means access to quality housing, transportation, education, employment, health care, human services, safe neighborhoods, and healthy food. HHS' provides critical services for residents who face a variety of obstacles in achieving their full potential. HHS plays an essential role in building a healthy and strong community.

If you are interested in working for the Montgomery County Department of Health and Human Services, we invite qualified candidates to apply for our two full-time Performance Management and Data Analyst I , II positions.

About the Position :

This position will help identify and address reporting needs across the entire department and analyze a wide variety organizational data and information using scientific and statistical methods. This position will be responsible for data-related programs, processes, and other initiatives; examining the effectiveness of department programs, services, systems, and performance; building analytical processes, dashboard, and other interfaces to communicate to internal stakeholders; and providing a variety of routine and complex analytical, administrative, and technical reports to both internal and external stakeholders.

This position is responsible for working with data representatives and program managers across DHHS service areas to identify needs and build processes and products that enhance analytical capabilities, encourage continuous improvement, and lend to increasing value in the provision of services. Over time, this position will help train DHHS staff working with data across the department in collecting data, assessing its quality, and using it to analyze program outputs and outcomes, thereby strengthening capacity and enable greater transparency of the department's initiatives and efforts to internal and external stakeholders and the public.

What you will be doing:

• Developing analytical and statistical studies and assessments directly related to service delivery, client experiences, and equity across the department.
• Writing code in statistical software such as R or Python to gather, store, manipulate, and retrieve information from internal and public databases; blending disparate datasets and staging data for use; identifying and resolving issues with data quality; developing routines that can be automated and easily modified for reuse in other areas; and consulting data managers and program managers within service areas in building and/or modifying these tools to further enhance their capabilities and to encourage a data-informed culture within DHHS.
• Utilizing appropriate analytical and statistical tools and data/information systems to evaluate programs, processes, and policies and developing ad hoc data visualizations using software such as Tableau or PowerBI.
• Actively participating in the design, management, and implementation of metrics to guide decision making based on research-driven frameworks such as Social Determinants of Health.
• Evaluating existing practices and processes and implementing necessary modifications to improve programmatic, operational, or organizational efficiency; recommending strategies or solutions to inform decision making; establishing or improving performance metrics across the department.
• Synthesizing complex data findings into clear, concise, and user-friendly presentations for internal and external stakeholders, including DHHS leadership, County Council, and the County Executive's Office.
• Overseeing and managing data collection, data quality and data analysis service areas within Health and Human Services to include the Homeless Information Management System (HMIS) and the Enterprise Integrated Case Management (eICM) module.
• Ensuring accurate data collection and management; tracking performance and access program outcomes through data analysis and reporting; ensuring client confidentiality, and design and deliver staff and partner training.
• Liaising with the Health and Human Services' Information Technology team and Technology and Enterprise Business Solutions (TEBS).

Additional Employment Information

OHR reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position/IRC.

Montgomery County Government is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Human Resources via email to OHR@montgomerycountymd.gov . Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.

Montgomery County Government also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, please refer to the Careers webpage on Hiring Preference .

All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills and abilities required to minimally perform the job. The applicant's responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria status. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on Eligible List as a "Lateral Transfer" candidate and may be considered for interview.

If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume.

Montgomery County Ethics Law: Except as provided by law or regulation, the County's "Public Employees" (which does not include employees of the Sheriff's office) are subject to the County's ethics law including the requirements to obtain advanced approval of any outside employment and the prohibitions on certain outside employment. The outside employment requirements of the ethics law can be found at 19A-12 of the County Code . Additional information about outside employment can be obtained from the Ethics Commission website.

Minimum Qualifications

Performance Management and Data Analyst I:

Experience: Two (2) years of professional experience performing data analysis and interpretation, program evaluation and/or process improvement in an academic, data administration or business data analytics environment.

Education: Graduation from an accredited college or university with a bachelor's degree in Information Systems, Information Technology, Computer Science, Operations Research, Business Administration, Economics, Public Administration, Public Policy, Management, Finance, Statistics, Engineering or related field.

Equivalency : (1) An equivalent combination of education and experience may be substituted.

(2) Possession of a graduate degree in the above fields may be substituted for one year of the required experience.

LICENSE : None

Performance Management and Data Analyst II:

Experience: Three (3) years of professional experience performing data analysis and interpretation, program evaluation, and/or process improvement in an academic, data administration or business data analytics environment.

Education: Graduation from an accredited college or university with a bachelor's degree in Information Systems, Information Technology, Computer Science, Operations Research, Business Administration, Economics, Public Administration, Public Policy, Management, Finance, Statistics, Engineering or related field.

Equivalency : (1) An equivalent combination of education and experience may be substituted.

(2) Possession of a graduate degree in one of the above fields may be substituted for one year of the required experience.

LICENSE : None

Preferred Criteria

There is no Preferred Criteria. All applicants will be reviewed by OHR for minimum qualifications. Those applicants who meet minimum qualifications will be rated Qualified, placed on the Eligible List, and may be considered for an interview.

Preference for interviews will be given to applicants with experience in the following:

• Master's degree in Statistics, Operations Research, Data Science, Public Policy, Public Health, Economics, or other related field.
• Three (3) years of professional experience performing data analysis and interpretation, program evaluation, and/or process improvement in an academic, data administration or business data analytics environment. Possession of a graduate degree in one of the above fields may be substituted for one year of the required experience.
• Experience with quantitative and qualitative research methodologies, executing data queries using code in R or Python, and generating interactive graphics in at least one visualization software including Tableau, PowerBI, or ArcGIS.
• Experience with translating and presenting complex analytical finding to a diverse array of stakeholders.
• Strong analytical capabilities and experience breaking down complex ideas.
• Demonstrated experience in program evaluation, developing performance measures, and monitoring program outcomes.
• Demonstrated ability with producing high-quality written and visual reports, dashboards, and tools.
• Experience interacting with all levels of authority/management both internal and external to collect and understand data.

Minimum Salary 65551

Maximum Salary 124575

Currency USD