Post-Acute Care Program Manager

Position Summary:

The Post-Acute Care and SNFist Prog Mgr Central Reg will work to improve post-acute provider performance metrics and
transitions of care from hospital to post-acute care locations, specifically with partner skilled nursing facilities (SNF) within
the Bloomington, Normal, and Eureka service areas. This individual will be a liaison with SNFs and inpatient care
coordination, will work as a care coordinator to follow Carle patients who are admitted at partner SNF locations. Job activities
will include ensuring smooth transition from hospital to SNF, SNF to community, attending SNF weekly IDT/Medicare
meetings, and working collaboratively with SNF to improve the quality of care of our mutual patients.

Qualifications:
Educational Requirements
Associate's Degree in Minimum of an associate's degree. Higher education will be required based upon license
requirements, accordingly.
Certification & Licensure Requirements
• Registered Professional Nurse (RN) License Illinois Upon Hire
Experience Requirements
• Three (3) years of related experience, basic computer and EMR skills.
Other Requirements
Post-acute care and/or case management experience preferred. Ability to develop new relationships and successfully manage
existing customers to accomplish stated objectives. Organized and detail-oriented. Strong written, verbal communication and
interpersonal skills. Proven ability to develop internal and external partnerships. Strong work ethic. Positive attitude. Ability to
work independently, engaging and exhibiting teamwork within dynamic post-acute care management environment. Must be
able to communicate professionally and effectively with providers, management, executives, internal staff, peers, and a
variety of customer types.

SKILLS AND KNOWLEDGE
Post-acute care and/or case management experience preferred. Ability to develop new relationships and successfully manage existing customers to accomplish stated objectives. Organized and detail-oriented. Strong written, verbal communication and interpersonal skills. Proven ability to develop internal and external partnerships. Strong work ethic. Positive attitude. Ability to work independently, engaging and exhibiting teamwork within dynamic post-acute care management environment. Must be able to communicate professionally and effectively with providers, management, executives, internal staff, peers, and a variety of customer types.

Essential Functions:

• Assist in the collection of data from post-acute care collaborative partners.
• Conduct chart reviews and root-cause analysis for post-acute patients as needed to collect data and evaluate trends for opportunities for improvement.
• Follow up on patients who are readmitted to assure concerns and issues that led to readmissions are addressed.
• Assist the post-acute care program manager to identify partners who have opportunities for improvement. Assist post-acute care manager in developing an action plan and monitor for success.
• Document complaints brought up by patients and collaborative partners. Address concerns appropriately.
• Serve as the liaison between the hospital and the post-acute care collaborative and facilitate communication between the inpatient care coordinators and the SNF.
• Support inpatient care coordinators and partner SNFs in transitioning patients safely.
• Assist in the transition of patients to post-acute programs and eventually back to their primary care physician (PCP) and community. Encourage continuity of care transitions to home care, hospice, etc.
• Determine if a follow up phone calls should be made to patients discharged from post-acute providers.
• Support SNF partners in clinical education upon request, both in person and virtually.
• Assist SNF in implementing industry best practices.

• Maintains relationships with skilled nursing facilities (SNF) that are characterized by patient-centeredness, collaboration and mutual respect.
• Serves as liaison between SNF and inpatient case management to ensure both parties are meeting set expectations.
• Identifies opportunities within SNF that will enable them to admit and successfully manage complex patients.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: human.resources@carle.com.

Effective September 20, 2021, the COVID 19 vaccine is required for all new Carle Health team members. Requests for medical or religious exemption will be permitted.