Principal Product Manager - SMB Lending Marketplace

QuickBooks proudly serves over 6 million small & medium sized businesses (SMBs). While initially started as desktop and bookkeeping software, QuickBooks has grown to provide millions of businesses with , , , , and other financial services - moving over $200 billion in and out of businesses every year.

Small businesses fuel our global economy, but the odds are stacked against them with 50% of businesses failing in the first five years. Of the most severe challenges a small business faces, is managing their cash flow: balancing inflows and outflows, late customer payments, funding growth, and making payroll all while hoping there's enough leftover for profit or a rainy day.

QuickBooks is on a mission to change the game by providing access to services that improve business's prospects and increase their survival rate. If you have a passion for helping SMBs solve their cash flow & growth challenges, and are energized by the opportunity to transform our Lending Marketplace to help as many SMBs get access to the funding they need, this hyper-growth, 0 to 1 role might be for you.

You will immerse yourself in your customers' problems and lead a team of designers and engineers - while partnering with Business Development, Partnership Operations and various external lending partners - to create new opportunities to solve cash flow & growth challenges by connecting the business with lending solutions at the moment of need, ultimately enabling them to stay focused on running and growing their business.

Responsibilities

• Drive a bold and innovative product strategy for the Lending Marketplace - a top strategic focus for Intuit - and interact regularly with the Senior Leadership Team
• Perform customer-centric research, rapid experimentation, and drive awareness and support throughout the QuickBooks organization
• Be customer-obsessed and lead the team to build delightful and seamless customer experiences across both sides of the Marketplace - SMBs in need of financing AND the Lending Partners serving QuickBooks SMBs
• Strategically partner with Business Development, Partnership Operations, Lending Platform, Marketing, Data Science, Legal & Compliance teams, as well as other product surface owners across QuickBooks
• Be the domain expert for your product and drive execution on the team's roadmap through agile engineering sprints, prioritizing between new features, customer feedback and ongoing Marketplace performance
• Encourage a culture of experimentation, learning, and a growth-mindset - never settling for the status quo and innovating on the bleeding edge of what's possible
• Manage the tensions between customer, partner, and business value creation to enable sustainable and best-in-class lending solutions for SMBs, while disrupting the status quo and generating excitement for the offering