Senior Product Manager, Trust & Safety - User Safety Experience - San Jose

Responsibilities

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imagination thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impacts on ourselves, our company, and the communities we serve.
Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community. It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance. This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.

About the Team
As part of the Trust and Safety product team, the User Safety Experience team is a small but impactful group dedicated to minimizing exposure to unwanted content on TikTok. In this role, you'll have the unique opportunity to engage directly with TikTok's ever-evolving content ecosystem, catering to diverse global user preferences and safety needs. This position provides unparalleled experience in trust and safety, offering deep insights into end-to-end safety features and strategies. You will collaborate closely with R&D and Algorithm teams to enhance models, work with global operations to refine human moderation strategies, and partner with policy teams to explore platform policy iterations. This role places you at the forefront of industry practices in trust and safety, making your contributions essential to the safety of billions of users worldwide.

Responsibilities:
- Utilize industry insights, user research, and data analysis to design and iterate handy tools for users to deal with unwanted content and interactions on TikTok;
- Independently drive multiple complex projects simultaneously, establishing a robust workflow for seamless cross-team collaboration.
- Define the long-term product roadmap of mining and utilizing users' negative feedback to build for a healthier content ecosystem.

Qualifications

Minimum Qualifications:
- Bachelor degree or higher;
- 5 or more years of full-time experience in product management in internet companies, or entrepreneurial experience of founding and leading your own tech start-up;
- Highly data-driven, capable of in-depth data interpretation, able to dive deep into data to distill user insights and articulate the problems in a clear manner to cross-functional teams;
- Have strong empathy with users and be able to design product solutions based on evidence; proven track record of pushing ambitious products, and/or organizational or process changes;
- Be a team player, mission-driven and highly motivated;
- Good project management and communication skills, experience in working with cross functional partners across different time zones, cultures and languages.

Preferred Qualifications:
- Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role;
- Experience and expertise in content ecosystem strategy, content moderation, anti-fraud, and other safety-related initiatives;
- Familiarity with how content recommendation system works and ML.

Trust & Safety recognizes that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining. We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2