Process Manager Lead

Job ID: 24-05071
Job Title: Process Manager Lead
Location: San Ramon, CA 94583 (Remote - must work in PST timezone)
Duration: 12 months
Contract Type: W2 only
Pay Rate Range: $38.00 - $44.13/Hour

Role Mandate:
This position will be responsible for maintaining and executing the policies and procedures for the Dealer Management program covering 2,400 RV and Marine dealerships. This includes but is not limited to monitoring and validation of dealer performance metrics, investigating and addressing breaches in thresholds, summarizing results in comprehensive recertification of dealerships, and compiling Dealer Management metrics into comprehensive report deck. This position will work with various constituencies including Sales, Risk, Compliance, and other business partners to achieve business objectives.

Role Responsibilities Include (but are not limited to):

• Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
• Take generated reports and put together comprehensive reviews of dealership relationships
• Makes recommendations on strategies to address underperforming dealers
• Acts as a trusted advisor to assigned business/group.
• Influences and negotiates to achieve business objectives.
• Recommends and implements solutions based on analysis of issues and implications for the business.
• Assists in the development of strategic plans.
• Identifies emerging issues and trends to inform decision-making.
• Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
• Helps determine business priorities and best sequence for execution of business/group strategy.
• Conducts independent analysis and assessment to resolve strategic issues.
• Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
• Monitors and tracks performance and addresses any issues.
• Designs and produces regular and ad-hoc reports and dashboards.
• Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
• Leads or participates in defining the change/communication plan designed to positively influence or change behavior, develops tailored messaging; and identifies appropriate distribution channel.
• Provides input into the planning and implementation of operational programs.
• Develops and documents processes, procedures, etc. and/or end-user materials.
• Builds effective relationships and collaborates with internal/external stakeholders.
• Ensures alignment between stakeholders.
• Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
• Assists with training and transition of processes and tools/templates to appropriate process owners.

Must-Have Skills:

• Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Possesses a deep understanding of and problem solving ability for issues within the business/group.
• Knowledge of business analysis, project delivery practices and standards across the project lifecycle - In-depth.
• Knowledge of business/group processes, procedures and controls - In-depth.
• Understanding of risk, regulatory and compliance requirements - In-depth.
• Superior organizational skills, attention to detail, and prioritization is necessary
• Deep knowledge and technical proficiency gained through extensive education and business experience.
• Verbal & written communication skills - In-depth.
• Collaboration & team skills - In-depth.
• Analytical and problem solving skills - In-depth.
• Influence skills - In-depth.

Nice to Have Skills

• Experience in Indirect Lending