Production Support Engineer

PRODUCTION SUPPORT ENGINEER
to serve the Behavioral Health Industry
Job # 970733

Innova Solutions is seeking an ambitious Production Support Engineer - Report Writer to serve one of the nation's largest providers of virtual and in-person outpatient mental health care for children, adolescents and adults experiencing a variety of mental health conditions.
We are looking for an ambitious Production Support Engineer who is customer-centric and possesses a proactive approach to getting things done. As part of our Clinical Application Support team, the Production Support Engineer will act as the primary contact for complex data support issues. You will be the key driver in triaging issues and managing end-to-end resolution of the case working with the development team. You will also be developing reports for business stakeholders and developing proof of concept reporting for our Digital team.
POSITION TYPE : Fulltime W2 with Innova Solutions; No C2C, please.
DURATION: 6 Months Contract to Hire.
LOCATION: Remote within the Pacific or Mountain Time zones
PAY : $50-55/hr

RESPONSIBILITIES

• Troubleshoot and triage all complex data and API issues with internal and external applications.
• Collaborate with engineering to resolve support cases in a timely manner
• Develop monitoring processes to catch and resolve issues as they occur and reduce the number of incoming support cases
• Proactively detect data inconsistencies and troubleshoot data failures
• Manage deadlines and prioritize work in time sensitive situations
• Train CAS team on data and API issues and how to resolve support cases
• Deliver ad-hoc reporting in a timely manner.

REQUIREMENTS

• Bachelor's degree in computer science, mathematics, or healthcare related discipline
• 4+ years of experience with process documentation, data preservation, integrity, and traceability, Redshift, SQL (RDS, PostgreSQL, MySQL), ODBC
• Excellent SQL knowledge
• Experience in AWS Cloud environment
• Good understanding of data hygiene and data transformation processes
• Ability to learn quickly and adapt in a dynamic environment
• Strong critical thinking and problem-solving skills
• Demonstrated ability to communicate well with technical and non-technical personnel
• Detail oriented and highly organized with ability to prioritize and manage multiple projects
• Qualified candidates must be legally authorized to be employed in the United States
• Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture
• PowerBI experience a plus

Qualified candidates should APPLY NOW for immediate consideration! Please send your resume to david.slaymaker@innovasolutions.com and then text/call David at 507-250-4420.

Thank you for considering/sharing!

Blessings,
David Slaymaker
Senior Recruiter - Innova Solutions
david.slaymaker@innovasolutions.com
507-250-4420

Pay Range : $50-55/hr. Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Innova Solutions Benefits : Innova Solutions offers benefits(based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal; ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:

• One of Largest IT Consulting Staffing firms in the USA - Recognized as #4 by Staffing Industry Analysts (SIA 2022)
• ClearlyRated® Client Diamond Award Winner (2020)
• One of the Largest Certified MBE Companies in the NMSDC Network (2022)
• Advanced Tier Services partner with AWS and Gold with MS

Website: https://www.innovasolutions.com/
Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need reasonable accommodations to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.