Production Support Engineer (Jersey City)

Job Title: Production Support Engineer
Location: Jersey City NJ
Industry: Financial Services
Contract Terms: Long term contract (12+ months)

One of our Fortune 50 Financial Service Clients has a new opportunity as a Production Support Engineer. If you are looking for a highly visible project with exposure to multiple lines of business and stakeholders across the enterprise, we encourage you to apply!

What's in it for you?

• Hybrid schedule
• Great growth opportunity for early in career applicants
• Long term engagement
• 401k eligibility
• Comprehensive benefits
• Free upskill training

Job Description:

• Support Batch and business queries for Global Markets Risk
• Manage user query mailbox effectively, understand the scope of teams work and ensure timely and appropriate response is provided for all user queries.
• Respond to and resolve feed and batch support items, Manage alerts and monitoring.
• Utilize important framework tools such as ITSM, JIRA, ITRS, etc. for both making updates and producing reports.
• Incident management - provide timely and accurate user notifications as well as management escalations when needed.
• Documentation and knowledge management
• Follow up and coordinate resolutions with various development teams.
• Assist with metrics reporting.
• Coordinate and perform Business Continuity testing and related paperwork.
• Organize and run meetings independently for issue resolution.
• Identify scope for automation to reduce manual, repeating tasks.

Required Qualifications:

• 5+ years of Production Support experience.
• Strong SQL Knowledge.
• Strong UNIX / LINUX knowledge.
• Knowledge of Software Development Life Cycle.
• Working knowledge of ITIL.
• Strong verbal and written communication skills.
• Excellent project and time management skills.
• Ability to work in a multi-regional team

Frequently Asked Questions:

• Benefits? Yes, provided by Experis
• Remote Workers? Hybrid (3 days onsite, 2 days remote in a week)
• Corp-to-Corp? Not eligible

How to Apply:

For immediate attention please apply online