Production / Technical Support I (Jacksonville)

Experis/ManpowerGroup has partnered with a leading Financial Services organization in Jacksonville, FL for a contract Technical Support I to assist their team. Will be a Hybrid role.
Title: Technical Support I
Location: Jacksonville, FL
Duration: 12-18 + months

Job Responsibilities
Internal Employee Technology Support role for a global user-base. Role involves basic troubleshooting of Microsoft applications and proprietary system via phone.

Required Skills
Windows 10/11, Microsoft Office, iOS (iPad/iPhone), and ticketing systems.

Desired experience in Microsoft Office application suite -- how to, in addition to troubleshooting. Candidate should have excellent customer service skills. In-house training will be conducted.

Technology Call Center and or Customer Service experience desired. Ability to utilize multiple resources to determine causes and resolutions of technology problems and incidents. Ability to consistently meet or exceed performance targets and goals correlated with call handling and customer service.

Frequently Asked Questions:

• Benefits? Yes, you can enroll in our corporate discount benefits package
• Remote Workers? Start out remote and expected to go into the office on a hybrid schedule so local or willing to relocate at your own expense. NO 100% REMOTE
• Visa Sponsorship? Not offered
• Corp-to-Corp? Not eligible

How to Apply:
For immediate action please send an email to karthick.ravi@experis.com
About Experis https://www.experis.com/
Experis is part of the ManpowerGroup family of brands. ManpowerGroup is the world leader in innovative workforce solutions, connecting human potential to the power of business. ManpowerGroup serves both large and small organizations across all industry sectors through our brands and offerings: Manpower, Experis, Talent Solutions, and Jefferson Wells.