Program Manager Graduate (Global E-Commerce-Governance and Experience-AMS-Scenario Governance and Experience-Channel Governance) - 2025 Start (MBA)

Responsibilities

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

E-commerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users, but also sellers and creators. We value user satisfaction and work on policies, rules, and systems to ensure quality. This role will be responsible for building and maintaining governance and experience strategies for the "Shop" section of TikTok, where a user can shop for products using the search bar, by category, or browse within more personalized sections such as "Deals", and "Recommended for you".

We are looking for talented individuals to join our team in 2025. As a graduate, you will get unparalleled opportunities for you to kickstart your career, pursue bold ideas and explore limitless growth opportunities. Co-create a future driven by your inspiration with TikTok.

Successful candidates must be able to commit to an onboarding date by end of year 2025.

Applications will be reviewed on a rolling basis. We encourage you to apply as early as possible.

Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to TikTok and its affiliates' jobs globally. Applications will be reviewed on a rolling basis - we encourage you to apply early.

Responsibilities
-Create & maintain operational processes that ensure we're offering users a trusted and relevant shopping experience for all shopping channels where sellers and products are displayed to customers
-Continuously monitor, audit, and tag low quality product listings displayed on Shop Tab
-Provide regional specific recommendations, insights & analytics to cross functional teams across Product, Search, Recommendation, Algo, Moderation, Seller & Listing Policies teams
-Stay updated on e-commerce compliance standards and industry best practices
-Monitor feedback and user perception, continuously improving the experience on Shop Tab to enhance customer satisfaction
-Partner with data analytics and science teams to actively monitor Shop Tab performance
-Query & analyze data on an adhoc basis to identify issues, perform root cause analysis, or deep dive into seller metrics to support Customer Support or Account Management team members

Qualifications

Minimum Qualifications
- Currently pursuing an MBA degree
- Fast learner with a good sense of judgment and original thinking
- Excellent documentation, presentation, communication, organizational, and analytical skills, particularly implemented in a cross-functional and global role

Preferred Qualifications
- 2+ years of relevant technical experience (i.e. PM, Engineering, Data Science, or other)
- Experience in E-commerce, specifically in the US region, preferably in areas related to Search & Recommendation, Ads, Campaign, Affiliate or other relevant discovery products
- Experience understanding consumer and shopping habits and developing governance and experience strategies aligned with business objectives
- Proven ability to make quick and effective decisions based on extensive experience
- Experience building product merchandising strategies via structured data, search relevancy, and customized curation

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2