Expected Starting Salary Range: 37.80 - 47.89

SUBFUNCTION DEFINITION: Act as the central point of contact in the support, direction, and successful delivery of a program and its objectives. Programs are ongoing activities working toward a mission with no specified end date or an end date that is defined as being many years into the future (as in the case of a long-term grant program). Programs typically have formal names, a mission, and a wide variety of functions performed by a multi-disciplinary team.

Scope: Large sized/complexity program; as determined by: Direct Reports (TBD); Annual Program Expense (TBD); Departments/Disciplines Involved (TBD); Size of Team/Program (TBD); Missions (TBD); Visits/Patients/Participants (TBD)

JOB RESPONSIBILITIES

• Program Management/Leadership and Education Management

Designs broad-scale developmental plan of program. Collaborates with leadership to lead and implement strategies for alignment of the Program with the CCHMC mission and vision. Identifies, leads, and directs process/quality improvement activities and measures and maintains program outcomes. Oversees collaborations with other departments/divisions. Creates processes and collaborations relevant to program stakeholders. Builds consensus for programmatic and financial maturation with team via investigation of potential funding options, and assessment of needs and resources for directives and protocols. Leads and coordinates integration of activities, inside/outside the organization. May coordinate outreach activities/messages team, stakeholders and clients. Provides leadership for internal/ external education offerings and oversight for competency requirements/resources. Develops educational training using current evidence and research; serves as resource to multidisciplinary staff. Provides education/collaboration on internal/external improvement work. Participates in funding decisions for clinical education/ professional development.

• Personnel Mgmt.

Manage the reporting personnel. Make decisions regarding, and take responsibility for recruitment, selection, on-boarding, development, training, discipline, termination, evaluation, salary, payroll, and/or retention. Identify and work to correct personnel management issues. May maintain and/or create position descriptions and/or performance evaluation criteria. Consistently provides leadership and staff development through training, trending, consultation, coaching and communication. Focuses as a resource and responds to inquires related to specific subject matter. May leads, engages and holds teams or staff who are not direct reporting personnel accountable for program operations and/or achievement of strategic targets. May works closely with team leads or program staff to develop their ability to be effective leaders who manage a serious portfolio of work (could include publications, IRBs, grants, presentations nationally and internationally). May functions in a clinical expert role and responds to inquires related to specific subject matter May facilitates team collaboration, communication, and team meetings.

• Process/Quality Improvement

Identify, develop, and implement new methods, processes, and systems to improve and facilitate the team's work. Identify ways to improve data quality and usability and to streamline and enhance reporting processes and/or deliverables. Identify and recommend procedures to enhance or maintain a high level of effectiveness in daily operations. May participates in leadership activities to align EBP, PI, and research within the division or team and strategically plans for future. May identifies, leads, and provides oversight of process/quality improvement activities; measures and maintains program outcomes, facilitates the teams work. May design systems and improvement models for therapy that improve the health outcomes of patient populations, with emphasis on: (1.) increasing the overall (mean) population health; (2.) working towards eliminating disparities and getting best outcomes. May centers work around efficacy of care (the degree to which our services and interventions achieve the desired outcomes). May identifies and recommends procedures to enhance or maintain a high level of effectiveness in usual operations. Actively leads research efforts and presents results nationally. May identifies ways to improve data collection and quality/usability.

• Operations Mgmt.

Direct and coordinate the daily operations of the programs(s), department(s)/facilities in collaboration with leadership. Direct, establish and monitor business processes to ensure effective and efficient operations. Identify and implement policies and procedures for improved utilization and operations. Identify opportunities for improving cost and quality through in-depth analysis. Develop and implement policies and procedures for improved utilization, quality and operations. Ensure operations are efficient, cost effective and effective. Resolve issues concerning staffing, utilization of facilities and equipment. Develop and interpret policies and procedures for staff and ensure that all policies are in conformance with Medical Center guidelines. Ensure compliance with all regulatory requirements associated with the Joint Commission, OSHA, CMS and any other agency. Promote programmatic development, efficient work and patient flow, supply and instrument management, and a safe culture and environment. Supports and monitors business processes to ensure effective and efficient operations. Identifies opportunities for improving cost and quality through in-depth analysis. May provide direct patient care.

• Grant, Data, and Financial Management

Provide support in the preparation and submission of external and internal funded projects via EPAS or online grant application portal as specified by sponsor. Serve as a liaison between the PI and subcontract sites in matters related to requested documents. Provide guidance to PI in relation to required attachments or documentation required by the sponsor. Assist faculty with special projects, reports, and correspondence as related to grant acquisition. Maintain records of annual evaluations for accreditation purposes. Develop and manage annual operating budgets or provide direction as needed. Implement and/or maintain a process for financial controls. Integrate the financial management and decision making across the department/division; assist with process for financial controls; review and provide direction on analysis of financial performance and discuss results with key stakeholders; contribute to the evaluation of variances, determine underlying causes and identify, present, and implement proposed solutions; establish and monitor productivity metrics. Provide oversight in revenue cycle management; creating competitive pricing, developing/expanding programs; and monthly revenue reporting.

Qualifications:

EDUCATION/EXPERIENCE

Required:

• Bachelor's degree in a related field

• 7+ years of work experience in a related job discipline OR Master's degree and 3-5 years' experience

Preferred:

Program support in a healthcare environment

Cincinnati Children's is proud to be an Equal Opportunity Employer that values and treasures Diversity, Equity, and Inclusion. We are committed to creating an environment of dignity and respect for all our employees, patients, and families (EEO/AA).