Do you want to support California's natural resources in the work you perform every day? If so, the Department of Fish and Wildlife's License and Revenue Branch (LRB) is looking for you! You can have an impact by working collaboratively to help fulfill the Department of Fish and Wildlife's mission.

LRB has an exciting opportunity for a motivated individual to provide outstanding customer service to the Department of Fish and Wildlife's valued stakeholders as a Program Technician II in LRB's License Sales Unit. This position performs the more difficult program specialist work as a journey level technician while providing customer service to the public, cashiering license applications, answering questions, and issuing more than 500 different license types. Training provided!

LRB does not maintain a public facing license sales counter. This position will process license and permit applications received through the mail and support a broad range of stakeholders through verbal and written communication via phone and email.

This position is eligible for some Telework and full health, dental, and vision benefits! We're located in the new state-of-the-art LEED (Leadership in Energy and Environmental Design) Platinum Certified, California Natural Resources Agency Building in downtown Sacramento, right next to Sacramento Regional Transit Light Rail for an easy commute and a variety of restaurants within walking distance. Our building features ergonomic furniture, panoramic downtown views, an employee gym, a cafeteria and bodega, call and conference rooms, adjacent childcare, and much more!

In order to be eligible for this position, you must either be transfer eligible or take and pass the following exam:
Program Technician II: Exam Link
This position is being re-advertised. If you previously applied, your application is being considered and you do not need to re-apply.

You will find additional information about the job in the Duty Statement .

Working Conditions
State housing is not available.

Requires work to be performed in an office environment using a computer, keyboard, mouse, and barcode scanner for several hours a day.

Minimum Requirements You will find the Minimum Requirements in the Class Specification.

• PROGRAM TECHNICIAN II

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details Job Code #:
JC-421166

Position #(s):
565-012-9928-016

Working Title:
Program Technician II

Classification:
PROGRAM TECHNICIAN II $3,613.00 - $4,528.00

# of Positions:
1

Work Location:
Sacramento County

Telework:
Hybrid

Job Type:
Permanent, Full Time

Department Information Department of Fish and Wildlife (CDFW) employees are committed to managing and protecting California's diverse wildlife and the habitats upon which they depend.

California is one of the most biodiverse places on the planet. As such, CDFW values diverse employees working together to protect nature for all Californians. CDFW is committed to fostering an inclusive work environment where all backgrounds, cultures and personal experiences can thrive and connect others to our critical mission.

Join us and begin a meaningful new career!
Department Website: https://www.wildlife.ca.gov

Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 6/10/2024
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Fish and Wildlife
Attn: Human Resources Branch
P.O. Box 944209

Sacramento , CA 94244

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Fish and Wildlife
Human Resources Branch
Temporarily Closed
See Filing Instructions
Sacramento , CA 95814

08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications - All applicants must provide a Statement of Qualifications (SOQ) to be considered. When preparing your Statement of Qualifications, you are required to follow these guidelines:
  
  - The evaluation criteria on the Statement of Qualifications MUST be addressed and numbered in the same order as is listed below.
  
  - The information you provide must be complete and presented in a clear and concise manner.
  
  - The Statement of Qualifications must be typed, double-spaced, using an Arial font size no smaller than 12 point.
  
  - Responses are limited to one (1) single-sided, typewritten page per item, with one (1) inch margins.
  
  - You must provide specific information in your response that demonstrates how your knowledge, skills, and training meet the Job Description and Duties and the Desirable Qualifications/Qualities required to assume this position.
  
  Statement of Qualifications Question:
  
  1. Describe a specific experience involving you providing exemplary customer service to someone.
  

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
This position requires exceptional attendance, the ability to multitask, self-motivation, attention to detail, and organization. This position uses various computer applications, such as web browsers, online search engines, and Microsoft Outlook. Enthusiasm, personal drive, initiative, and willingness to learn and accept new challenges are desired qualifications.

Benefits Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information
The Hiring Unit Contact is available to answer questions regarding the position or application process.
Department Website: https://www.wildlife.ca.gov
Hiring Unit Contact:
Isabel Naranjo
(916) 902-9076
Isabel.naranjo@wildlife.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
EEO OFFICE
(916) 902-9211
EEO@wildlife.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Filing Instructions

You must reference Position Number 565-012-9928-016 and RPA Number E-LRB 23-013 in the Examination(s) or Job Title(s) for Which You Are Applying section of the State Application Form (Std. Form 678). Applications that do not list the Position Number and RPA Number may not be considered.

We recommend applications are sent certified mail as we are unable to verify receipt.

Resume - Resumes will be reviewed in addition to the STD 678 for employment history. Resumes must include the complete to and from dates (MM/DD/YYYY) and hours worked per week.

Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.