Project Coordinator II

Project Coordinator II Intro
We are seeking a highly skilled Project Coordinator II to join our team in Akron, Ohio. This intermediate-level position is designed for a candidate with a strong background in customer-facing business and experience with software development projects in the utility space. This role offers a hybrid working environment, requiring in-office presence on Mondays, Tuesdays, and Thursdays.

Project Coordinator II Job Details
• Provide project support on all tracks of the Customer integration project.
• Advocate for optimal customer experience principles and ensure these are incorporated into solutions.
• Work closely with project leadership teams to ensure successful project delivery, with a focus on maintaining customer experience.
• Gather Customer Care Operations stakeholder project requirements, prioritize them based on project milestones, and work with project leadership to synthesize requirements into workable business solutions.
• Interact regularly with other project teams to ensure line of sight on other track work.
• Ensure Customer Experience is maintained during the project.
• Identify ways to minimize the customer impact throughout the integration.

Project Coordinator II Mandatory Skills
• Related university degree and minimum 4+ years' experience. An equivalent mix of formal education and demonstrated experience and results will also be considered.
• Expertise supporting customer-facing business.
• Experience with business aspects of software development related projects in the utility space.
• Proven ability to make the connection between business requirements and TIS requirements.
• Experience with Enbridge TIS change management and governance standards.
• Innovative, results-oriented, team-oriented, and interpersonal skills.
• Understanding of issue analysis, business case review, and cost-benefit analysis.
• Proficiency in Microsoft Office Suite products including Visio, Word, Excel, PowerPoint.

Project Coordinator II Desired Skills
• Project management skills.
• Customer Care experience in the utility sector is preferred.
• Experience working closely with technology professionals on projects in the utility sector.

Project Coordinator II Start Date
08/26

Project Coordinator II Location
Akron, Ohio, United States (Hybrid: M, T, TH in office)