Project Coordinator

Job Title: Project Coordinator

Why work at OpTech?
OpTech is a woman-owned company that values your ideas, encourages your growth, and always has your back. When you work at OpTech, not only do you get health and dental benefits on the first day of employment, but you also have training opportunities, flexible/remote work options, growth opportunities, 401K and competitive pay. Apply today! To view our complete list of openings, please visit our website at www.optechus.com .

RESPONSIBILITIES:

• With supervision, accountable for and manages the development, implementation and ongoing maintenance of project(s) with relatively small and/or less complex scope and deliverables.
• Project scope is typically one-year or less and impacts a single business unit/function.
• Project scope typically impacts one of the following: process, system, function, product and/or service.

Position Responsibilities:

• Support the lead by reviewing reports for accuracy and consistency for Quality Management reporting
• Support lead with report writing on Member Experience standards for NCQA, collecting data, synthesizing, developing qualitative and quantitative analysis, gathering evidence to support our member experience initiatives.
• Support facilitation of the bi-monthly Member Experience Committee meeting
• Attend monthly NCQA workgroup trainings hosted by the Quality Management department
• Engage with departments outside of CMCX to gain a broader understanding of the enterprise

QUALIFICATIONS:

• Three (3) years of experience in related field
• One (1) year project management experience in health plan operations or related field
• Project Management/ Project Management Certificate (PMP) preferred
• Leadership and/or analytical experience with data, systems, and operations

Desired Skillset:
• Experience or knowledge of Customer Experience (preferred)
• Impeccable follow through
• Ability to coordinate meetings, develop agendas, document notes and maintain committee articles
• Ability to interpret internal business reports and apply learnings (i.e.Quality Management, HEDIS measures, CAHPS ratings)
• Health Care experience (preferred)
• Coordinate and organize a number of teams that will cross multiple areas of the business
• Monitor progress, produce timelines, status reports and metrics
• Identify and monitor risks and mitigation plans
• Experience with analysis including root cause identification and problem solving
• Proficient in current industry standard PC applications and systems (e.g., SharePoint, Excel, Adobe, PowerPoint, Word)
• Intermediate to Advanced experience with PowerPoint
• Excellent organizational skills
• Excellent written and verbal communication skills
• Previous experience with NCQA accreditation standards preferred

Education:

• Bachelor's Degree in related field preferred

OpTech is an equal opportunity employer and is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, status as a parent, disability, age, veteran status, or other characteristics as defined by federal, state or local laws. https://www.optechus.com/eeo_self_identification/

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