Summary
People at Apple don't just build products - we craft the kind of experiences which have revolutionized entire industries. Our diverse collection of people, and their ideas, inspire innovation in everything we do. Imagine what you could do here!

Apple Services Engineering (ASE) builds and provides the systems and infrastructure that enable Apple's services at massive scale - such as iCloud, TV+, Music and App Store. We are the foundation on which Apple's software developers build the services our customers love.

The ASE Quality of Service team are looking for a passionate and talented engineer to help deliver Apple customers the best quality of service for the App Store, Apple Music, Apple TV and more. Our services must scale globally, be highly available, performant, and simply "just work". If you love running, monitoring and improving systems that delight millions of customers, then this is the place for you.

Key Qualifications
Operating distributed systems and delivering internet services at scale

Experience with monitoring technologies such as Splunk, Grafana, Elasticsearch, Prometheus, etc

Familiarity with containerization, orchestration and deployment technologies like Docker, Kubernetes, Helm, etc

Programming via agile methodologies, in languages such as Bash, Golang, Java, JavaScript, Python, etc

Knowledge of core internet protocols/platforms such as CDN, DNS, HTTP, SSL, TCP, etc

Proven ability to self-start, learn, plan, prioritize and deliver to deadlines

Demonstrated ability to create solutions which are maintainable, understandable and diagnosable

Excellent verbal and written communication skills

Description
We are hiring an outstanding individual to join the ASE Quality of Service Operations team. Our engineers develop tools, monitoring solutions and operational processes to help Apple deliver the highest quality of media services to our customers.

We are responsible for the software that drives real-time end-to-end quality of service and influences the performance of Apple's vast service delivery architecture. We are looking for a standout colleague who is able to take on challenges under tight deadline constraints and deliver imaginative solutions to complex problems.

Education & Experience
Bachelor's degree in Computer Science or related field
5+ years of industry experience

Additional Requirements

• Build applications and real-time dashboards to monitor the quality of Apple Services
• Design, implement and operate tools and processes to detect, react to and mitigate production issues affecting Apple Services
• Execute incident command and coordination across ASE teams
• Independently network to influence and collaborate with technical and non-technical teams
• Create and deliver presentations across teams and to senior leadership
• Rotating on-call shifts (including periodic weekends)

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