The Role
Remote Support Engineer provides control and monitoring support for specific industrial battery energy storage facilities under the jurisdiction of Tesla and governing bodies.
This primarily involves continuously monitoring the site for any abnormalities and deviations from expected operating behavior and expeditiously acting when required, as well as adjusting the control/operating mode of the system as required by the governing bodies.
This includes escalating to engineering teams for rapid issue resolution, as well communicating with the governing bodies to notify them of the situation and action plans.
For this position Remote Support Engineers will work a paired graveyard shift position, working 10-hour shifts, 10:00 p.m. to 8:00 a.m., supporting a 24/7 environment.
Scheduled shifts are Sunday to Wednesday or Wednesday to Saturday, typically 3 days off.

Shift times and coverage will be based on the business need.
Onsite role: Fremont, Palo Alto, or Lathrop, CA
The Tesla Energy team is committed, and fast moving, consisting of applications engineers, power and control systems engineers, project engineers, product support engineers that sit at the center of business development, Tesla technology, the deployment and service of stationary storage projects on the grid.
As a member of our team, you will help to shape the success of our utility projects. You must have a genuine passion for supporting products that will fundamentally change the worlds energy infrastructure and must want to work in a fast-paced, entrepreneurial environment.


Responsibilities

• Monitor system performance and availability to ensure contractual obligations are being met
• Remotely operate and control the facilities SCADA systems to control and monitor the industrial battery storage system in accordance with the governing body the facilities SCADA systems
• Monitor and respond to alarms annunciated on Tesla's proprietary monitoring platform
• Act as the main point of contact for the governing bodies regarding required shutdowns, or events affecting facility operation
• Always use 3-way communication when instructed to execute commands
• Assist with projects on other energy products like Superchargers, PV Commercial etc.
• Conduct additional duties as required

Requirements

• Capable of working in a 24/7 environment, working 10 hour shifts, including weekends
• Can interpret electrical single line diagrams.
• Experience using Microsoft Word, Microsoft Excel
• Excellent written and verbal communication skills
• Grasps basic concepts of electricity (AC/DC, current, voltage, resistance, power, etc...)
• Ability to independently make decisions, and escalate when necessary
• Authorization to work in the US without sponsorship

Compensation and Benefits
Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• LGBTQ+ care concierge services
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program


Expected Compensation

$30.50 - $58.33/hour + cash and stock awards + benefits

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.