Job Description

Regional Director of Operations Job Description
Reports to: Vice President of Operations
Primary Objective of Position: Places priority on coaching and developing others, continually coaching new and tenured team members to increase functionality and effectiveness. Builds a talent succession pool to increase successors. Understands and values diversity, recruits and promotes a diverse workforce. Builds and leverages networks within and outside the company. Encourages and promotes an open exchange of information. Communicates in a professional manner - written, verbal, and chooses correct format for messages. Achieve results through and with others, measures successes in terms of results achieved.
Major Areas of Responsibility:
• Actively recruits, hires, and develops management team for their region
• Ensure restaurant/area workforce is reflective of restaurant community
• Maintain consistent communication with restaurants
• Daily restaurant visits to evaluate operations, talent, and guests' experiences
• Manage and improve operating standards, consistent from restaurant to restaurant
• Create business development plans for low performing restaurants
• Manage area plan/budget
• Hold teams accountable to sales and profit goals
• Facilitates change implementation at restaurant level
• Implement fiscal year initiatives
• Evaluate corporate reports to maximize operating results
• Facilitates and/or participates in a variety of conferences and meetings
• Partners with local charities
• Stays up to date with competitive trends
• Maintains communication, acts as a liaison with the Vice President of Operations, and provides a positive focus on the company's Core Beliefs, and key operating objectives: high quality food, excellent customer service, and an inviting atmosphere in the restaurant
• Responsible for building a strong team through hiring, training, and developing Restaurant Managers; providing clear, consistent direction, and recognizing individual and team contributions
• Organizes and conducts weekly meetings with General Managers to communicate weekly goals for success and feedback and specific coaching and counseling on previous weeks performance and operations
• Tracks the training and development processes, plans and growth for all management members
• Exhibit an enthusiasm for the business
• Take pride in delivering consistently superior guest experience
• Provide role model leadership training and development for your team
• Exemplify the highest integrity, work ethic and team-orientation
• Ensures employee and customer feedback is solicited and communicated to the management teams to guarantee the business is working to serve those that make it successful
• Displays financial expertise, understands and coach's managers to meet Duffy's financial objectives
• Understands and teaches others to understand the importance of company profitability and controlling the cost of sales and cost of labor
• Regularly reviews financials of each store to assure sales and profit numbers are in line with projections, and costs are at or below budget
• Review and keep apprised of all information relative to products, marketing, pricing, industry and community news, and any business-relative information
• Manages community involvement and community relations in store locations
• Ensure our restaurants are In great working condition
• Works with internal service and repair staff, as well as landlords and outside contractors to make appropriate repairs to buildings, grounds, and equipment
• Works with each Manager and Corporate Office to ensure that all necessary licenses are obtained in a timely fashion
• Audits each store on a regularly basis to ensure that security and safety procedures are in place
• Organizes all staffing, marketing, and set-up for new restaurant openings in their region

Requirements

Qualification Standards:
• High school diploma/GED required.
• Bachelor's degree in business administration, management, or a similar field preferred.
• 5+ years of management and leadership experience.
• Excellent communication skills, both verbal and written.
• Proficiency in Microsoft Office, with CRM systems, and project management tools.
• Excellent leadership and decision-making skills.
• Ability to multitask and work efficiently under pressure.
• Strong analytical and problem-solving skills.
• Daily transportation
Essential Functions:
• Hours may vary if manager must fill in for his/her employees or if emergencies arise (typical work week = 55 hours plus).
• Operate phones, computers, copiers.
• Ability to perform all functions at the restaurant level.
• Use both hands and all fingers to handle, control, grasp, move, assemble or feel objects, tools, or controls.
• Repeat the same movements.
• Walk or stand for long periods of time.
• See details of objects that are less than a few feet away.
• See details of objects that are more than a few feet away.
• See differences between colors, shades, and brightness.
• Understand the speech of another person.
• Speak clearly so listeners can understand.
• Use stomach and lower back muscles to support the body for long periods without getting tired.
• Keep your hand and arm steady while moving.
• Move two or more limbs together (for example, two arms, two legs, or one leg and one arm).
• Bend, stretch, twist, or reach out their body.
• Be physically active for long periods without getting tired or out of breath.
• Focus on one source of sound and ignore others.
• Hear sounds and recognize the difference between them.
• Use muscles to lift, push, pull, or carry heavy objects.
• Use muscles for extended periods without getting tired.
• Determine the distance between objects.
• Coordinate movement of several parts of the body, such as arms and legs, while the body is moving.
• React quickly using hands, fingers, or feet.
• Add, subtract, multiply, or divide quickly and correctly.
• Multitasking different work activities and shifting attention from one task to another.
• Heavy lifting up to 40 lbs.
• Occasionally exposed to toxic or caustic chemicals.
• Occasionally exposed to extreme cold and/or heat (non-weather).