Remote SUPERVISOR Customer Service/ Call center MUST LIVE in Phoenix or Scottsdale AZ

For immediate consideration please send resume to viviana.meza@remx.com (title: Supervisor remote Phoenix)

Type of Hire: Temp, possible temp-to-hire after assigment

Start date: 10/14/24 - thru 1/31/25

Training schedule: M-F 8:00AM-4:30PM 2 weeks

Post training schedule: include one day of the weekend, (shift will be selected after clearance)

**on 11/3/24 shifts will change to one hour later (day light savings)

8:00AM-4:30PM AZ weekdays/ 7:00am-3:30pm weekends (S, M, Tu, W, Th)

8:00AM-4:30PM AZ weekdays/ 7:00am-3:30pm weekends (Tu, W, Th, F, Sa)

Location: REMOTE must live in Phoenix or Scottsdale

**need to go to the office the first day at 9AM to pick up computer - will take 1-4 hours, then more training at home afterwards

Pay Rate: $30.85/hr

Job Description:

• Assist each employee and our internal & external customers in resolving issues.
• Coach and motivate contact center employees.
• Responsible for timesheets, monitoring phone statuses, and providing guidance to the agents.
• Responsible for the performance management of their team to ensure that their team is meeting company or client-set objectives.
• Ability to people manage in addition to a strong understanding of processes.
• They are an inbound call center supporting multiple bank customers that have accrued enough reward points to purchase product or book a travel product

Requirements:

• 1 yr call center supervising experience
• 5+ years of experience in a customer-facing capacity
• Exceptional phone and communication skills, good with people
• Scheduling flexibility is required;
• Ability to coordinate and manage complex projects and optimization
• High School diploma or equivalent
• A bachelor's degree is not required, but is a plus