SailPoint Support Analyst

Our client is one of the nation's leading healthcare providers. Developing and operating healthcare delivery systems in 39 distinct markets across 15 states, they are committed to helping people get well and live healthier. Our client operates 70 acute-care hospitals and more than 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, occupational medicine clinics, imaging centers, cancer centers and ambulatory surgery centers.

We are seeking a skilled SailPoint Support Specialist for a contract-to hire remote contract. This role is specialized in providing high-level helpdesk support, focusing on SailPoint administration and implementation. As the organization transitions from an old IAM system to SailPoint, you will play a critical role in supporting this migration. This is a 100% remote opportunity.

SailPoint Support Specialist Responsibilities:

• Provide Tier III and Tier IV support for SailPoint, addressing complex issues related to administration and implementation
• Collaborate with the cybersecurity support team to ensure smooth operations during the transition
• Handle and resolve support tickets using ServiceNow, ensuring timely and effective solutions
• Assist in the phased migration to SailPoint, with work shifting between supporting the old IAM system and SailPoint as needed
• Support desktop users during the migration, providing guidance and troubleshooting issues as they arise

SailPoint Support Specialist Requirements:

• Proven experience in SailPoint administration and implementation, with a strong focus on support roles
• Comfortable providing specialized helpdesk support, particularly in a Tier III and Tier IV capacity
• Experience using ServiceNow for ticketing and support management
• Ability to adapt and shift focus as the migration progresses through different phases
• Strong communication skills and the ability to work effectively in a remote team environment

If you are interested in this opportunity and meet the qualifications, please apply today!

Thank you,

Andrew Gaeth
Unit Manager
LaSalle Network

LaSalle Network is an Equal Opportunity Employer m/f/d/v.

LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.

LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here