Sales Operations - Sales Support Associate

About the Role: We are looking for a Sales Operations Associate to join our Sales Support team. This person will be providing support to our Field Sales organization to enable an exceptional customer experience.

This position will be located at our Tempe facility in Tempe, Arizona, with the possibility of a hybrid remote work arrangement (3 days in Tempe, AZ office and 2 days remote per week), depending upon the responsibilities of the role and business needs.

Responsibilities:

• Proactively engaging and partnering with the Field Sales Organization to enable sales and the selling process in order to meet customer needs
• Provide an excellent customer experience and developing strong working relationships with both internal and external customers (i.e. Health Care Professionals, Sales Leaders, Field Sales Associates, Clinical Associates)
• Perform an extensive array of Sales support tasks and activities (support sales meetings, marketing mailers, attend incoming calls and email requests)
• Generate, proofread, and distribute correspondence to internal and external customers following established guidelines
• Proactively identify solutions to non-standard requests and participating in process improvement initiatives
• Collaborate and clearly communicate complex information between diverse individuals or teams
• Utilize resources effectively and efficiently
• Perform duties accurately in a fast-paced environment while maintaining a high level of customer service, professionalism and attention to detail
• Ensure compliance with relevant laws and policies
• Support other Sales Support related activities, processes or capabilities as assigned

Required Qualifications:

• Minimum of 3 years' experience in a customer facing role
• Demonstrated experience with Microsoft Office Suite as well as other data management systems
• Self-directed and motivated with a strong attention to detail and accuracy
• Strong organizational skills and ability to multi-task
• Excellent phone skills and business professionalism
• Ability to quickly adopt and implement new tools, process or technology to improve work efficiency
• Ability to effectively communicate (both written and verbal) and collaborate with a diverse range of people and job functions
• Ability to coordinate, prioritize, and problem-solve
• Ability to develop strong working relationships
• Ability and willingness to travel up to 5%

Desired Qualifications:

• Bachelor's degree
• Experience with SalesForce.com
• Experience in the medical device industry

Hybrid Working Arrangements are permitted for Associates in the continental United States (US) and Canada, with appropriate approval and compliance with Gore's hybrid working policies, from the country in which they are employed.

What We Offer: Our success is based on the capability and creativity of our Associates, and we are proud to offer a comprehensive and competitive total rewards program that supports your everyday and helps you build your tomorrow.

We provide benefits that offer choice and flexibility and promote overall well-being. And in keeping with our belief that every Associate should share in the collective success of the enterprise; we provide a distinctive Associate Stock Ownership Plan in each country as well as potential opportunities for "profit-sharing". Learn more at gore.com/careers/benefits

We believe in the strength of a diverse and inclusive workplace. With diverse perspectives, ideas and experiences, we uncover new possibilities and make a greater impact in the world. We are proud of Associates for building on our rich history of innovation, upholding our values and supporting an inclusive work environment where we treat each other and our external partners with fairness, dignity and respect.

Gore is an equal opportunity employer. We welcome all applications irrespective of race, color, religion, sex, gender, national origin, ancestry, age, status as a qualified individual with a disability, genetic information, pregnancy status, medical condition, marital status, sexual orientation, status as a covered veteran, gender identity and expression, and any other characteristic protected by applicable laws and regulations.

Gore is committed to a drug-free workplace. All employment is contingent upon successful completion of drug and background screening. Gore will consider qualified applicants with criminal histories, e.g., arrest and conviction records, in a manner consistent with the requirements of applicable laws.

Gore requires all applicants to be eligible to work within the U.S. Gore generally will not sponsor visas unless otherwise noted on the position description.

Our Talent Acquisition Team welcomes your questions at gore.com/careers/contact

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Additional Information

• Travel%: 5
• Shift: Day Job
• Schedule: Full-time
• Posting End Date: Sep 8, 2024