Sales Operations Support Specialist

Location:
Tyler, TX, US, 75701 Bethpage, NY, US, 11714 Lubbock, TX, US, 79410

Brand: Optimum

Requisition #: 6768

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!

We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.

If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!

We are Optimum!

Job Summary

The Sales Ops Support Specialist entry level position's primary responsibility is to manage and provide support to all aspects of the Optimum Business to Business (B2B) sales process and customer. The Sales Ops Support Specialist is required to have the competence to manage large volume, highly complicated/customized work orders for Carrier and Enterprise Fiber support.

Responsibilities

• Enter and validate customer orders into the order management system.
• Review order details for accuracy and completeness.
• Communicate with customers to gather necessary information and confirm order details.
• Provide updates to customers regarding order status and resolve any issues that arise.
• Collect and verify required documentation, such as contracts and Letters of Authorization (LOAs).
• Ensure all necessary forms and approvals are obtained before processing orders.
• Update and maintain order information in CRM and provisioning systems.
• Track and manage orders through various stages of processing, from entry to installation.
• Ensure orders comply with company policies and industry regulations, including Sarbanes- Oxley (SOX) requirements.
• Conduct quality checks to prevent errors and discrepancies in order processing.
• Collaborate with sales, technical, and account teams to gather technical requirements and resolve order-related issues.
• Coordinate with installation teams to schedule and confirm service appointments.
• Utilize technical acknowledge to translate customer requirements into system configurations.
• Troubleshoot and resolve issues related to order entry and processing.
• Research and manage telephone number inventory for rate centers, including retrieval, reservation, and assignment.
• Generate and maintain reports on order status, performance metrics and issues.
• Document processes and updates for future reference and process improvement.
• Participate in initiatives to automate and streamline order processing and provisioning systems.
• Contribute to development and implementation of best practices and standard operating procedures.

Qualifications

• High School Diploma
• Industry related certifications in areas such as CRM, PM, OSS/BSS preferred. (e.g. Salesforce, Netcracker, Amdocs)
• 3+ years of experience in order processing, customer service, or a related field, preferably within the telecommunications industry.
• Knowledge of telecom services and products is advantageous.
• Strong Data Entry Skills with attention to detail in multiple systems that may be complex.
• Ability to understand and translate technical requirements into system configurations.
• Strong verbal and written communication skills for interacting with customers and internal teams.
• Experienced in using Microsoft Excel for data analysis and reporting.
• High level of accuracy in reviewing and processing orders.
• Proficient in handling multiple tasks and setting priorities effectively with minimal supervision.
• Flexibility to adapt to changing technologies and processes.

At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.

If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.

All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.

We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.

Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.

This position is identified as being performed in/or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in New York is $42,00 - $60,000 / year. The starting pay rate/range at time of hire for this position in Texas is $29,750- $42,500/ year. For other locations, please inquire with your recruiter. The rates/ranges provided herein are the anticipated pay at the time of hire, and do not reflect future job opportunity.