Sales Service Representative

System One is currently seeking a
Sales Service Representative for a contract position in
Lithia, FL.

Work Environment: Hybrid work model

Employment Type: Contract only, possible extension

Job Description:

In this role you will serve as the primary point of contact post sales. You will represent a designated customer base and support multiple sales territories. Our SSR's are highly skilled collaborators who partner with customers and business stakeholders effectively. Our SSR's manage an array of commercial and supply chain transactions and conversations to ensure successful support of their stakeholders. The SSR executes and manages complex processes to support the sale, the delivery, and the supply of products. If you are customer centric, enjoy helping others and have experience in a customer-facing sales service support role in Supply Chain, Manufacturing, Product Management or Logistics this could be the perfect role for you.

Responsibilities:

• Ensure customer satisfaction by exceeding customer requirements and expectations from point of sale through delivery of product invoicing.
• Serve as a customer advocate with the responsibility ascertaining customer requirements and ensure the requirements are met
• Resolve customer issues, including pricing, transactions, complaints, orders, shipments, and a wide number of other issues
• Address complaints at authorized levels for their product lines
• Document and determine when a complaint is considered resolved
• Manage the entire order to cash process for assigned customers and quick resolution of customer issues, including pricing, transactions, complaints, orders, shipments, and a wide number of other issues
• Manage inside sales for transactional segment of customers at list/approved prices

Qualifications:

• High School Diploma or GED with eight (8) years of experience
• Experience in a customer-facing sales service role in Supply Chain, Manufacturing, Product Management, Logistics, or related industry/field
• Experience making informed but quick decisions in a fast-paced environment
• Experience successfully interacting and communicating with both internal and external Customers, Account Managers, and Stakeholders
• Ability to work cross-functionally within the business to provide critical thinking, problem resolution, and continuous improvement
• Demonstrated proficiency with Microsoft Suite including MS Word, MS Excel, MS PowerPoint, and MS Outlook
• Business Acumen of commercial and supply chain processes
• Aptitude for digital and technology and trouble-shooting customer digital interactions
• Demonstrated organizational skills and attention to detail
• Excellent communication and presentation skills
• Bonus points if you have the following:
  
  • Bachelor's degree with five years of relevant experience
  • Experience with SAP, Salesforce, Business Objects (BOBJ), and/or Visio
  • Expertise in On-line Order Management, Track and Trace Technologies for logistics

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