Description
As a Business Analyst in our Salesforce practice, you will be responsible for delivering world-class solutions for our customers, producing enterprise-standard implementations using the platform's full capabilities, and leading delivery teams to deliver high-quality solutions on Salesforce.com.

About Cognizant

Cognizant (Nasdaq-100:CTSH) is one of the world's leading professional services companies, redefining clients' business, operating, and technology models for the digital era. Our unique, industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 194 on the Fortune 500 and is consistently listed among the most admired companies globally. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.

About the Team / Business Unit

At Cognizant's Salesforce practice, we help our clients shape their digital transformation journey and design groundbreaking Industry solutions using the power of Salesforce. Our experts provide relevant expertise and experience within their domain combined with deep knowledge of the Salesforce platform and broader ecosystem. This role will be part of the core team of the Salesforce practice, and you will have the opportunity to be part of a great growth story.

Educational Qualifications and Experience:

• Education: Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field
• Role-Specific Experience: 12+ years of relevant technical and business work experience

• 12 to 14 years of experience in the delivery of declarative configurations in Salesforce and/or Salesforce Service cloud.
• Should have worked as a Salesforce Functional consultant on 3 to 4 Service cloud engagements

• Solid understanding of CRM principles, concepts, and best practices.
• Excellent analytical and problem-solving skills to translate business needs into technical solutions.
• Proficiency in data analysis and reporting using CRM tools or other data analysis software.
• Effective communication and interpersonal skills to interact with diverse senior customers.
• Project management experience with the ability to prioritize tasks and lead deadlines effectively.
• Familiarity with software development life cycle (SDLC) and agile methodologies.
• Experience working on projects implemented in Agile methodology.
• Experience in defining and implementing technology solutions for a major international institution.
• Extensive experience with implementing a similar system.
• Extensive experience in gathering business requirements and developing functional specifications with special emphasis on use cases, defining test cases, and providing user training and support.
• Experience in writing user stories in Azure TFS

Required Skills/Attributes:

• Strong process analysis skills and ability to suggest improvements for the efficiency and effectiveness of solutions based on industry-standard methodologies.
• Knowledge of business analysis best practices (such as BABOK) and ability to optimally apply them.
• BA should have a good understanding or work experience in tools like Jeera
• Advanced knowledge of the specific business areas, processes, workflows, standards, and business practices
• Proven conceptual, analytical, and judgmental skills.
• Excellent verbal and written communication skills and ability to communicate well with all levels, technical as well as non-technical stakeholders.
• Ability to work directly with clients and management without supervision and to facilitate and navigate discussions with stakeholders to ensure clarity, prioritization, and consensus.
• Leadership skills and ability to work well with diverse team members, often in multiple locations.
• Strong presentation and facilitation skills
• Excellent personal organization skills and ability to take things to closure without follow-ups.

Salesforce Admin and Service Cloud Certifications preferred.

#becognizant

Employee Status: Full-Time Employee

#li-rc1

Applications will be accepted until 05/30/2024.

The annual salary for this position is between $150,000 - 170,000, depending on the experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Qualifications
Technical Skills

SNo

Primary Skill

Proficiency Level *

Rqrd./Dsrd.

1

SFDC Sales Cloud

PL1

Required

2

SFDC Lightning

PL1

Required

3

SFDC Integration

PL1

Required

Domain Skills

SNo

Primary Skill

Proficiency Level *

Rqrd./Dsrd.

1

Sales force effectiveness

NA

Required

2

Sales operations-Reprtng&analt

NA

Desired

* Proficiency Legends

Proficiency Level

Generic Reference

PL1

The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.

PL2

The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.

PL3

The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.

PL4

The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.