Search Operations Quality Assurance - Trust and Safety - Austin
Austin, Texas
Employer: TikTok
Industry: Operations
Salary: Competitive
Job type: Full-Time
Responsibilities
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
About
Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
About the team
The Global E-commerce Ops Team is responsible for capturing and identifying users' commerce intentions and operation the whole process to promote GMV. This team focus on building and strengthen user awareness that they can shop on TikTok, enhance the usage frequency of the search function, and stimulate users's e-commerce search needs, while improving users' search experience, acceleration the e-commerce business to grow.
What will I be doing?
- Quality inspection of evaluated data and daily tasks of specialists.
- Localize the policies, be responsible for policy training, and align the policy updates
- Conduct calibration meetings with the team in the appeal process: analyze different cases, record and evaluate their performance, and offer solutions and suggestions for the current problem to help the team improve the accuracy rate and alignment
- Work closely with the product operations team in order to provide feedback on data quality
- Willing to work with sensitive issues that include child exploitation, a variety of religious and political views, violence, adult & sexual content
- Accept additional temporary and related responsibilities which are not necessarily listed above
Qualifications
Minimum Qualifications
- Bachelor's degree or above or equivalent experience
- Have QA experience in moderation projects, knowledge about search engines, familiarity with social media platforms
- Knowledge about search engines, the best way to be addicted to TikTok, and familiarity with shopping apps
Preferred Qualifications
- Excellent identifying problems, problem-solving skills, and learning abilities
- Overseas working/training is a plus
- An in-depth understanding of country culture and familiarity with the Internet usage habits of users
- Strong ability to learn and understand
- Familiar with common office software, evaluating experience is preferred
- Understanding the search trends and familiarity with online shopping-related businesses is preferred
Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
---
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
About
Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
About the team
The Global E-commerce Ops Team is responsible for capturing and identifying users' commerce intentions and operation the whole process to promote GMV. This team focus on building and strengthen user awareness that they can shop on TikTok, enhance the usage frequency of the search function, and stimulate users's e-commerce search needs, while improving users' search experience, acceleration the e-commerce business to grow.
What will I be doing?
- Quality inspection of evaluated data and daily tasks of specialists.
- Localize the policies, be responsible for policy training, and align the policy updates
- Conduct calibration meetings with the team in the appeal process: analyze different cases, record and evaluate their performance, and offer solutions and suggestions for the current problem to help the team improve the accuracy rate and alignment
- Work closely with the product operations team in order to provide feedback on data quality
- Willing to work with sensitive issues that include child exploitation, a variety of religious and political views, violence, adult & sexual content
- Accept additional temporary and related responsibilities which are not necessarily listed above
Qualifications
Minimum Qualifications
- Bachelor's degree or above or equivalent experience
- Have QA experience in moderation projects, knowledge about search engines, familiarity with social media platforms
- Knowledge about search engines, the best way to be addicted to TikTok, and familiarity with shopping apps
Preferred Qualifications
- Excellent identifying problems, problem-solving skills, and learning abilities
- Overseas working/training is a plus
- An in-depth understanding of country culture and familiarity with the Internet usage habits of users
- Strong ability to learn and understand
- Familiar with common office software, evaluating experience is preferred
- Understanding the search trends and familiarity with online shopping-related businesses is preferred
Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
---
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2
Created: 2024-06-25
Reference: A95233
Country: United States
State: Texas
City: Austin
ZIP: 78749
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