Seasonal HR Service Representative
Columbus, Ohio
Employer: Bath & Body Works
Industry: Human Resources
Salary: Competitive
Job type: Full-Time
Description
At Bath & Body Works, everyone belongs. We are committed to creating a diverse, equitable and inclusive culture focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing diverse talent where our associate population is as diverse as the communities we serve, live and work. In addition, we work to improve our communities and our planet in a way that will make us proud for years to come because we believe the world is a brighter, happier place when everyone has access to the things that make them happy. Overview: Associate Connect (Tier-1) is a call center responsible for receiving incoming human resources-related employee inquiries. Inquiries are answered via phone or self-service system. Tier-One Representatives are responsible for providing 1st level functional support in answering benefit and payroll questions and supporting associates with personal and job-related transactions. Basic Function:
Bath & Body works is proud to offer a competitive, performance-based compensation and benefits package to our eligible associates. Benefits include a merchandise discount, a no cost mental health and well-being program, health coverage with a variety of plans to choose from, and flexible and affordable saving programs. We also offer flexible scheduling and opportunities for paid time off. Visit bbwbenefits.com for details.
View Benefits Information
Qualifications
At Bath & Body Works, everyone belongs. We are committed to creating a diverse, equitable and inclusive culture focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing diverse talent where our associate population is as diverse as the communities we serve, live and work. In addition, we work to improve our communities and our planet in a way that will make us proud for years to come because we believe the world is a brighter, happier place when everyone has access to the things that make them happy. Overview: Associate Connect (Tier-1) is a call center responsible for receiving incoming human resources-related employee inquiries. Inquiries are answered via phone or self-service system. Tier-One Representatives are responsible for providing 1st level functional support in answering benefit and payroll questions and supporting associates with personal and job-related transactions. Basic Function:
- Answer in person benefit and payroll questions
- Provide 1st level support in French and Spanish
- Assist associates and managers calling Associate Connect to complete Personal data, Job data and Benefit-related transactions in HRAccess
- Provide 1st level functional support to associates and managers using the web application on-line to complete their transactions
- Support all associates via, phone or self-service system
- Coordinate with other functional groups within Associate Connect as necessary
- Provide bilingual support to all associates, ensuring effective communication and addressing the needs of our multilingual workforce
- Provide first level functional support to callers needing assistance within Service Now
- Provide first level functional support to store managers entering HR data transactions
- Document all calls in Tier 1 call tracking system (Service Now)
- Engage Tier 1 Supervisor for issue resolution as needed
Bath & Body works is proud to offer a competitive, performance-based compensation and benefits package to our eligible associates. Benefits include a merchandise discount, a no cost mental health and well-being program, health coverage with a variety of plans to choose from, and flexible and affordable saving programs. We also offer flexible scheduling and opportunities for paid time off. Visit bbwbenefits.com for details.
View Benefits Information
Qualifications
- 1-2 years’ Service Center environment (call center) experience required
- Fluency in Spanish or French (verbal and written) preferred
- Must be proficient in utilization on dual monitors
- Highly proficient in computer software and applications
- Excellent communication skills
- Strong attention to detail and accuracy
- Strong customer service skills
- Ability to work in a team environment to achieve goals
- 1-2 years’ HR, payroll and benefits administration experience a plus
- Bachelor's Degree preferred, but not required
- Lead with Curiosity & Humility
- Build High Performing Teams for Today & Tomorrow
- Influence & Inspire with Vision & Purpose
- Observe, Engage & Connect
- Strive to Achieve Operational Excellence
- Deliver Business Results
- Robust medical, pharmacy, dental and vision coverage. Plus, access to our onsite wellness center and pharmacy located at the Columbus, OH home office.
- 401k with company match and Associate Stock Purchase program with discount
- No-cost mental health and wellbeing support through our Employee Assistance Program (EAP)
- Opportunity for paid time off, paid parental leave. Plus, access to family and lifestyle programs including an inclusive family building benefit, childcare discounts, and home, auto and pet insurance.
- Tuition reimbursement and scholarship opportunities for post-secondary education programs
- 40% merchandise discount and gratis that encourages you to come back to your senses!
Created: 2024-09-07
Reference: 04FHB
Country: United States
State: Ohio
City: Columbus
ZIP: 43026
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