Senior Advanced Field Support Representative

Responsibilities for this Position
Senior Advanced Field Support Representative

ID: 2024-63861
USA-NY-Mahopac
Required Clearance: Secret, obtainable within reasonable time based on requirements
Posted Date: 8/28/2024
Category: Manufacturing
Employment Type: Full Time
Hiring Company: General Dynamics Mission Systems, Inc.

Basic Qualifications

Minimum of 25 weeks of military technical training school, along with an additional 6 years of related experience is required. OR,

2 years of directly related non-military technical trade school or the equivalent experience, along with an additional 6 years of related experience is required. Industry certifications are highly preferred. Field service or technical activity is preferred. OR,

Bachelors degree in a technical field or the equivalent experience, along with an additional 2 years of related experience is required. Industry certifications are highly preferred. Field service or technical activity is preferred.

CLEARANCE REQUIREMENTS:
[Department of Defense Secret security clearance is preferred at time of hire.] Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required.

Responsibilities for this Position

General Dynamics Mission Systems has an immediate opening for a Field Support Representative (FSR) to support the Rescue 21 equipment within the US Coast Guard (USCG), Sectors New York and Long Island Sound operating area. The selected candidate will be required to drive a company-supplied vehicle to maintain Rescue 21 sites including, but not limited to, USCG Sector Long Island Sound, located in New Haven, Connecticut, 2 USCG Stations, and nine Remote Fixed Facilities (RFFs).

The selected candidate will be in, or will relocate to, an area within approximately 50 miles of Bridgeport, CT.

The FSR will work out of their home and have a GDMS supplied vehicle, tools, spares, and the supplies necessary to maintain the assigned Rescue 21 sites. The primary responsibility of this role is for the system, equipment, and customer support for the Rescue 21 communication and direction-finding system at USCG Rescue 21 sites along the Long Island Sound area. The FSR will provide emergency corrective maintenance response and total system preventive maintenance coverage which will require 2 to 6 hours of driving for site access. As a secondary responsibility for this role, the FSR will travel up to 25% of the time, outside the normal area of responsibility supporting other FSR's throughout the continental U.S., Hawaii, USVI, Puerto Rico, and Guam. The successful candidate will have a detailed knowledge of system operations and the ability to discover, document, and repair equipment failures in accordance with proper procedures and methods. This FSR will work independently in most situations and will prepare and submit periodic status reports and inventories as required by operational procedures.

Field activities will include installing, maintaining, integrating, troubleshooting, testing, and servicing fielded systems and equipment at customer sites. The FSR will diagnose and repair, mechanical, hardware, software, and system failures using established procedures and will submit reports on system reliability metrics to technical and regional support centers. Additionally, the FSR will set up and utilize specialized test and diagnostic equipment to isolate malfunctions. The FSR will work closely with design engineering in evaluating product performance and in conducting field trials, start-up, cutover, and checkout activities on newly installed systems. This position will work with more senior FSR's to plan and emplace system configuration to meet specific mission requirements, conduct technical seminars and training for customers, conduct informal on the job training for other field service staff members and customers, and deliver over-the shoulder/refresher training to users in the field as required.

What youll experience:

• Technologies that arent just top-notch, theyre often top-secret
• A team of bold thinkers committed to exploring whats next
• Opportunities to gain new knowledge - as its discovered

What you bring to the table:

• Minimum of 25 weeks of military technical training school, along with an additional 6 years of related experience is required. OR, 2 years of directly related non-military technical trade school or the equivalent experience, along with an additional 6 years of related experience is required. Industry certifications are highly preferred; field service or technical activity is preferred. OR, Bachelors degree in a technical field or the equivalent experience, along with an additional 2 years of related experience is required. Industry certifications are highly preferred. Field service or technical activity is preferred
• Ability to travel more than 50% of the time. May deploy and operate with US Forces to CONUS or OCONUS field locations, including combat operations
• Advanced knowledge of Cisco commands
• Exceptional communication skills

What sets you apart:

• Creative thinking with the ability to multi-task
• Commitment to ongoing professional development
• Ability to identify and diagnose equipment failures before they occur

Salary Note

This estimate represents the typical salary range for this position based on experience and other factors (geographic location, etc.). Actual pay may vary. This job posting will remain open until the position is filled.

Combined Salary Range

USD $45.08 - USD $48.35 /Hr.

Company Overview

At General Dynamics Mission Systems, we rise to the challenge each day to ensure the safety of those that lead, serve, and protect the world we live in. We do this by making the worlds most advanced defense platforms even smarter. Our engineers redefine whats possible and our manufacturing team brings it to life, building the brains behind the brawn on submarines, ships, combat vehicles, aircraft, satellites, and other advanced systems.

We pride ourselves in being a great place to work with this shared sense of purpose, committed to a diverse and exciting employee experience that drives innovation and creates a community where all feel welcome and a part of something amazing.

We offer highly competitive benefits and a flexible work environment where contributions are recognized and rewarded. To see more about our benefits, visit https://gdmissionsystems.com/careers/why-work-for-us/benefits

General Dynamics is an Equal Opportunity/Affirmative Action Employer that is committed to hiring a diverse and talented workforce. EOE/Disability/Veteran

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Back To Search Results General Dynamics Mission Systems is a technology integrator and original equipment manufacturer that provides mission critical solutions across ground, sea, air, space and cyberspace.