Senior Associate / Associate of Digital Product Management

Job Description:
We are seeking a skilled Senior Associate / Associate of Digital Product Management of Communication Capabilities to join our banking client hybrid in New York City. This position is part of the Enterprise Communications & Marketing Technology Experiences team, which is a global organization that sits within Enterprise Digital & Data Solutions. It is our clients marketing services center of excellence with the charter of powering high quality, efficient, user-centric digital marketing experiences that accelerate business growth through optimized enterprise solutions.
This role is an exciting opportunity to join the Enterprise Communications Capabilities team. The team is focused on building customer centric digital experiences and deliver business outcomes through innovation and optimization. This role will focus on the strategic priorities for our Content capabilities platforms.
Content Capabilities is a global suite of capabilities that supports many enterprise business priorities optimizing customer acquisition and loyalty journeys through dynamic email and email templates platform (Dokio). This Associate/Sr. Associate will be passionate about digital product development and will work with partners across global Product, Technology, Operations and business partners to deliver new capabilities that enhance customer digital experience at scale, increase customer satisfaction and drive revenue.
The ideal candidate for this role will be highly customer centric strategic thinker, able to drive innovation based on deep insights to customer needs. This candidate will be an outcome focused fast learner who enjoys a fast-pace environment, and a strong collaborator who can inspire and engage stakeholders about the potential of our solutions to meet each partners needs and support the ongoing transformation of Journey Capabilities.
This role reports to Sr. Manager, Enterprise Communications Capabilities.
Key Responsibilities:
Develop deep understanding of Content Capabilities and user feedback through partnership with Marketing, Marketing Operations teams and other cross-functional product and tech teams
Drive the roadmap, prioritization, and end to end product development for new product enhancements
Understand the technology landscape of comms platforms and deliver digital innovation
Build strong, collaborative relationships with key cross-functional partners across Global Consumer and Commercial Services organizations (including Marketing and Servicing teams) to successfully communicate product vision & roadmap
Feed the product backlog, ensuring our Engineering partners have requisites detail to interpret user stories and success criteria
Partner with product, marketing and servicing teams to assess incidents, come to a clear resolution and see the solution through
Leverage user feedback tools to identify user challenges in existing journeys, then translate them into actionable enhancements to the product
Contribute strategic insights & forward-thinking to continuously evolve and improve the product offering and value proposition
Partner with Analytics to define metrics and measure outcome
Support the creation of presentation materials (e.g., decks, talking points) that communicate the Comms Capabilities strategy and outcomes

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience

Requirements:
1-3 years of experience within digital product management / development
Experience working in digital product development with experience launching digital experiences from start to finish
Bachelor's degree
Skilled in Agile product development methodologies and comfortable with collaboration tools
Leads work with an external perspective and keeps up with industry trends
Experience with Product Management in a matrixed, digital organization with a focus on working cross-functionally with stakeholders to communicate and evangelize product vision
Global and cultural mindset; experience working with international teams and time zones

Nice to Have Skills & Experience

Soft Skills:
Identifies as a self-starter and has a track record of delivering high-quality work in a structured, methodological manner
High degree of accountability, integrity, and conscientiousness
High intellectual curiosity, with excellent critical thinking and problem-solving skills
Proven ability to adjust quickly to shifting priorities and manage through ambiguity and rapid change
Excellent verbal, written, presentation, and interpersonal communication skills; strong expertise in business writing
Keen attention to detail
Highly organized, familiarity with project management techniques, frameworks, and tools
A driver personality - constantly pushing toward clarity and delivery while balancing the need for ongoing collaboration
Passionate about digital products

Plusses:
Bank industry experience
Dokio experience

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.