Senior Benefit Programs Specialist III -Albemarle

Hiring Range: $56,109.85 to $62,016.15

Full Time or Part Time: Full Time

Additional Detail

Essential Functions:

• Performs all typical tasks of an Eligibility Worker as described in the Eligibility Worker job description and performs generic or specialized duties of unusual difficulty.

• Monitors case records for accurate computation and policy application.

• Serves as lead worker and assists supervisor by conducting program training for staff, reviewing case files and providing back-up supervision of staff.

• Coordinates workflow and case management activities of eligibility workers and DSS Specialists; serves as a resource to staff by answering questions related to policies and procedures, suggesting effective methods of case management, and providing consultation regarding complex cases.

• Provides Supervisor with information about unit's performance and provides input into job performance evaluations.

• Performs duties with less supervision and other related duties as assigned.

Competency: Knowledge/ Skills/Abilities:

All knowledge, skills, and abilities described in the Eligibility Worker job description, plus:

• Thorough knowledge of interviewing and time management skills and principles and practices of public social service organizations

• Knowledge of current social, economic and health problems and of human behavior and social functioning.

• Ability to work effectively within and around teams.

• Skills in operating a computer and software.

• High level of attention to detail.

• Ability to establish and maintain effective working relationships with clients, co-workers, management and the public consistent with the agency's Quality Caseload Standards.

• Ability to establish and maintain effective working relationships within a team environment.

• Ability to analyze facts and policy accurately.

• Ability to exercise sound judgment in arriving at conclusions.

• Ability to communicate complex ideas effectively, orally and in writing.

• Ability to prepare clear and concise reports.

• Ability to organize/manage own work schedule.

• Ability to plan, manage, coordinate, and prioritize multiple and varied activities and projects.

Required Education and Experience:

• High school diploma supplemented with additional training and related work experience in benefits programs.

• Completion of required Benefit Programs training OR any equivalent combination of training and experience.

• Workers in this position are required to drive and they must meet the eligibility requirements of the County's safe driver policy.

Preferred Qualifications/Certifications:

• Strongly preferred, but not required:

o Bachelor's degree

o At least 2 years of experience as an Eligibility Worker

o Experience working in the automated systems for Benefit Programs in Virginia

o Experience working effectively and successfully within a team

o Experience working with populations with limited English proficiency

Physical and Mental Requirements:

• Administers to the public; works typically in an office setting and/or telework environment.

• May involve frequent walking or standing, and light lifting.

• Daily contact with clients, and the community.

• Regular operation of office equipment and occasional operation of vehicles.

Remote Work:

This position is eligible for remote work. All County staff must maintain residence within the Commonwealth of Virginia.

Supervisory Responsibilities:

• None.

Albemarle County Core Values:

Albemarle County holds its employees to the highest standards in fulfilling the County's Vision and Mission. We believe in excellence in public service through

Community: We expect diversity, equity and inclusion to be integrated into how we live our mission.

Integrity: We value our customers and co-workers by always providing honest and fair treatment.

Innovation: We embrace creativity and positive change.

Stewardship: We honor our role as stewards of the public trust by managing our natural, human, and financial resources respectfully and responsibly.

Learning: We encourage and support lifelong learning and personal and professional growth.

*** Please include a Cover Letter, Resume, and 3 References

Any questions please contact:

Kiersten Trader, ktrader@albemarle.org