Senior Business Analyst (Desktop Release Management)

GENERAL PURPOSE:
The Sr. Business Analyst is responsible for O365 and Windows upgrade deployment analysis and tracking status of desktops, laptops and VDIs upgrade.

The base salary range for this role is $93,200 - $153,050. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

ESSENTIAL FUNCTIONS:
• Assist with interpretation of the IT strategy and align resources to meet strategic goals
• Collaborate with internal and external IT teams to make recommendation to improve IT processes and procedures including VR Engineering and PCI/RSVP teams
• Maintain stability and quality ensuring operational standards and processes are followed and support documents are kept current
• Facilitate daily scrum meetings to assess ongoing issues, roadblocks and mitigate conflicts
• Facilitate weekly status meetings, providing agenda content in advance and comprehensive meeting minutes
• Develop partnership, acting as a liaison between IT Desktop Engineering, Local IT teams, business users and Desktop Release management team to interpret and advise on technical questions.
• Perform analysis to support processes, create supporting reports/documentation and contribute to continuous process improvement.
• Ability to develop materials and deliver / present to senior leadership.
• Drive planning and execution throughout all phases of assigned tasks.
• Lead review of DRM process deliverables including test approach, test plan, test scenarios, test cases/conditions, and test results.
• Serve as a functional and/or technical expert and perform risk analysis for O365 and Windows upgrades.
• Adhere to Change process compliance guidelines.
• Bring forth innovative concepts, providing efficiency opportunities in other areas of VR teams like VR Engineering
• Understand and manage desktop release end of life and support timelines

COMPETENCIES:
People
• Building Effective Teams (for managers of People and Projects)
• Developing Talent (for managers of people only, N/A for this role/level)
• Collaboration

Self
• Leading by Example
• Communicates Effectively
• Ensures Accountability and Execution
• Manages Conflict

Business
• Business Acumen
• Plans, Aligns and Prioritizes
• Organizational Agility
With particular emphasis on the following specific position-related competencies:
• Problem solving
• Project Time Management
• Agile

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
• Undergraduate degree or equivalent work experience
• 6-8 years of experience in the IT field or equivalent business work experience, retail experience preferred but not required
• Ability to determine methods and procedures on new assignments and coordinate activities of other associates
• Ability to exercise judgment in selecting methods, techniques and evaluation criteria for obtaining results
• Excellent communication skills (verbal and written) to all levels of the organization
• Ability to network with key contacts outside of own area of expertise
• Hands-on experience using O365 application suite software (i.e. MS Office, MS PowerPoint, MS Project)
• Experience deploying O365 and Windows upgrades

Preferred Qualifications:
• Familiarity with SCCM

PHYSICAL REQUIREMENTS/ADA:
This position requires the ability to work in an office environment, including using a computer, attending meetings, working as part of a team, and the ability to communicate with team members and others. Regular attendance also is a requirement of the position.
This role requires regular in-office presence, including attending in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback. However, this role can perform duties effectively using a combination of in-office and remote work. #LI-Hybrid

SUPERVISORY RESPONSIBILITIES:
None

DISCLAIMER:
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.