Business Systems Analyst III

Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms such as network servers, storage, OEM/ODM appliances & embedded systems. For more than 15 years, customer have trusted us for our innovative problem solving combined with holistic design, engineering, manufacturing, logistic and global support services.

Job Title: Business Systems Analyst III
Location: US - CA - Sunnyvale

Job Description: Business Systems Analyst

• We are seeking a short-term Contractor Systems Program Manager (SPM) to coordinate projects and team processes at the intersection of Global Operations and product/engineering teams across organisation.
• The role would benefit from familiarity with integrity / trust & safety / content moderation systems, and/or customer support processes, especially as it relates to diverse high-value partnerships.
• A familiarity with legal content problems would also benefit the role (ex. copyright issues, defamation, etc.)
• Central to the role will be the thoughtful administration of diverse planning and documentation efforts, so excellence in organization and written communication is essential.

Job Responsibilities:

• Coordinate projects, making detailed plans to accomplish goals and directing the execution of technical activities • Present and explain proposals, reports and findings to Ops/eng partners • Work with SPMs across multiple programs to support the needs of the business
• Identify opportunities in existing processes to streamline and standardize processes
• Assists with the development of team playbooks, processes, and other documentation
• Ensuring that all processes used by the global team are thoroughly documented, and regularly improved.
• Conducting and sharing results from service and operation performance reviews.
• Coordinating and managing all relevant stakeholders, including the support desk team, customers, and other teams that are involved in service desk operations.
• Systematically interprets user problems and identifies solutions and possible side effects.
• Consult or negotiate with clients to prepare project specifications.

Skills:

• Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills.
• Strong ability to work independently and manage one's time.
• Strong leadership and mentoring skills necessary to provide support and constructive performance feedback.
• Strong knowledge of scaled/specialized operational processes within a social media environment • Strong knowledge of business and management principles involved in strategic planning, resource allocation, and production methods.
• Strong knowledge of computer software, such as MS Word, MS PowerPoint, MS Project, Visio etc.

Education/Experience:

• Bachelor's degree in business administration or a related field.
• PMI or PMP certification preferred.