Senior Charter Operations Specialist
Miami, Florida
Employer: Norwegian Cruise Line Holdings Ltd
Industry: Sales
Salary: Competitive
Job type: Full-Time
BASIC PURPOSE: Assist with relationship management of NCLH's full ship charter, event, and corporate customers. This role covers every phase with the customer and execution of the programming needs working with full ship charters. Ensure that the completion of each charter is done with the highest customer service level possible, as well as the highest total quality of revenue.
POSITION RESPONSIBILITIES:
KNOWLEDGE AND EXPERIENCE
EDUCATION: Bachelor's Degree in Business Administration, Hospitality Management or related field of study or equivalent experience is required.
EXPERIENCE: Minimum 3 years' experience in an event planning role in the hospitality industry (hotel, resort, etc.), new business launches, and marketing productions is required. Experience in comprehensive marketing (print, television, on-line, photo, etc.) is preferred. Cruise line experience preferred.
KNOWLEDGE & SKILLS: Strong organization, planning skills, and attention to detail with the ability to proactively prioritize needs and effectively manage resources. Event planning knowledge. Excellent analytical skills to evaluate various charter or group payment models and cost of sale. Ship operations knowledge and contacts. Excellent written and verbal skills for correspondence with clients, negotiations, and presentations. Proficient negotiation skills. Ability to multi-task. Ability to manage varying client expectations. Basic to Intermediate knowledge of Microsoft Office Suite including Excel, Word, and Power Point to write correspondence, memos, navigate spreadsheets and develop presentations. Ability to travel up to 50% of the time, both domestically and internationally, and be onsite for the duration of all full ship charters and select group programs.
To Executive Search Firms & Staffing Agencies: NCLH does not accept unsolicited resumes from any agencies. All unsolicited resumes will be considered NCLH property, and NCLH will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the NCLH Human Resources Talent Acquisition Department.
EQUAL EMPLOYMENT OPPORTUNITY:
Norwegian Cruise Line Holdings Ltd. and its subsidiaries are equal opportunity employers, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristics protected by law. EEO is the law | EEO is the law GINA Supplement
Applicants have rights under Federal Employment Laws. FMLA | EPPA | Job Safety and Health: It's the Law
POSITION RESPONSIBILITIES:
- Assist in managing the day-to-day programming needs identified in the charter contract and/or negotiated or requested outside the contract.
- Secure additional revenue through up-selling value-added services.
- Obtains customer requirements and manage manifests.
- Communicate and work closely with Hotel and Marine Operations departments, vessel hotel staff and various departments before, during and post event to ensure that all programming requirements are met, all program components are delivered, and the highest level of service possible is achieved.
- Responsible for preparing and administering final operations memos and day to day charter grids, outlining detailed daily activities of the program.
- Provide marketing assistance, and contract review and management.
- Collect payments and facilitate communication with pertinent departments to ensure the highest levels of service possible.
- Build and maintain strong customer relationships throughout the entire planning and delivery process.
- Assist and remain present on charters and work with vessel hotel staff to ensure that each scheduled event is executed as planned.
- Complete voyage reconciliation upon completion of the charter or group program to ensure that company has collected all funds due and/or the client receives all payments due.
- Participate in site inspection sailings.
- Travel with client to conduct operations meetings, host site inspections and act as corporate liaison onboard.
- Occasionally lead event meetings and other staff meetings.
- Perform other job-related functions as assigned.
KNOWLEDGE AND EXPERIENCE
EDUCATION: Bachelor's Degree in Business Administration, Hospitality Management or related field of study or equivalent experience is required.
EXPERIENCE: Minimum 3 years' experience in an event planning role in the hospitality industry (hotel, resort, etc.), new business launches, and marketing productions is required. Experience in comprehensive marketing (print, television, on-line, photo, etc.) is preferred. Cruise line experience preferred.
KNOWLEDGE & SKILLS: Strong organization, planning skills, and attention to detail with the ability to proactively prioritize needs and effectively manage resources. Event planning knowledge. Excellent analytical skills to evaluate various charter or group payment models and cost of sale. Ship operations knowledge and contacts. Excellent written and verbal skills for correspondence with clients, negotiations, and presentations. Proficient negotiation skills. Ability to multi-task. Ability to manage varying client expectations. Basic to Intermediate knowledge of Microsoft Office Suite including Excel, Word, and Power Point to write correspondence, memos, navigate spreadsheets and develop presentations. Ability to travel up to 50% of the time, both domestically and internationally, and be onsite for the duration of all full ship charters and select group programs.
To Executive Search Firms & Staffing Agencies: NCLH does not accept unsolicited resumes from any agencies. All unsolicited resumes will be considered NCLH property, and NCLH will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the NCLH Human Resources Talent Acquisition Department.
EQUAL EMPLOYMENT OPPORTUNITY:
Norwegian Cruise Line Holdings Ltd. and its subsidiaries are equal opportunity employers, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristics protected by law. EEO is the law | EEO is the law GINA Supplement
Applicants have rights under Federal Employment Laws. FMLA | EPPA | Job Safety and Health: It's the Law
Created: 2024-09-07
Reference: 10223
Country: United States
State: Florida
City: Miami
ZIP: 33129
Similar jobs:
-
PFS Operations Specialist
AdventHealth in Altamonte Springs, Florida -
INTELLIGENCE OPERATIONS SPECIALIST (TITLE 32)
Air National Guard Units in Tyndall AFB, Florida -
Business Operations Specialist
Lukos LLC in Tampa, Florida -
PBO Cardiology Coding Specialist-Operations-FT-BHC-#3020
Broward Health in Fort Lauderdale, Florida -
74D Chemical Operations Specialist
Army National Guard in Lake Wales, Florida -
INTELLIGENCE OPERATIONS SPECIALIST (TITLE 32)
Air National Guard Units in Tyndall AFB, Florida -
Operations Admin Specialist - Mid-Level (3-5 years)
Experis in Naples, Florida -
Credentials Specialist-Operations-FT--BHC-#11465
Broward Health in Fort Lauderdale, Florida -
U.S. Customs Operations Specialist
Siemens Energy in Orlando, Florida -
SCM DC Operations Specialist - System Logistics
Health First in Melbourne, Florida -
SCM DC Operations Specialist - System Logistics
Health First in Melbourne, Florida -
OPERATIONS PLANNING SPECIALIST (INSTRUCTOR)
Department of the Air Force - Agency Wide in Hurlburt Field, Florida -
Transportation Operations Specialist (Remarketing)
Federal Acquisition Service in Cocoa, Florida -
Specialist, Competition Operations, FIFA World Cup 2026
AEG in Miami, Florida -
Sales Operations Specialist
FirstService Residential in Plantation, Florida -
Crew and Travel Operations Systems Product Specialist
Carnival Corporation in Miami, Florida -
Outpatient Coding Specialist - Operations - BHC - #5451
Broward Health in Fort Lauderdale, Florida -
SUPERVISORY OPERATIONS PLANNING SPECIALIST
Air Force Special Operations Command in Hurlburt Field, Florida -
Surgical Simulation Operations Specialist
AdventHealth in Tampa, Florida -
Advanced Treatment Water Facility Operations Specialist
JEA in Jacksonville, Florida