Senior Coordinator, Technical Support Services
Houston, Texas
Employer: Baylor College of Medicine
Industry: Business Operations
Salary: $54950 - $63723 per year
Job type: Full-Time
Division: Information Technology
Work Arrangement: Onsite only
Location: Houston, TX
Salary Range: $54,950 - $63,723
FLSA Status: Nonexempt
Work Schedule: Monday - Friday, 8 a.m. - 5 p.m.
Summary
The Technical Support Services Senior Coordinator, serves as a highly trained, front-line representative for the Office of Information Technology (OIT), delivering innovative, world-class, customer support to a large, complex and constantly changing organization. The Technical Support Services Senior Coordinator identifies, diagnoses and resolves first and second-tier Desktop computer technical issues, and as necessary, escalates issues to more experienced team members, including the senior, team lead and manager, and/or subject matter experts in other areas of OIT. Work performed by the analyst includes, but is not limited to on-site support in the installation and troubleshooting of Applications and Operating Systems, Computer network connectivity troubleshooting, and repair of hardware systems such as workstations (Macs and PCs), peripheral equipment such as printers, scanners, webcams and other connected peripherals.
This position is located at Baylor main campus, in the Texas Medical Center.
Job Duties
Minimum Qualifications
Preferred Qualifications
Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.
Requisition ID: 20176
Work Arrangement: Onsite only
Location: Houston, TX
Salary Range: $54,950 - $63,723
FLSA Status: Nonexempt
Work Schedule: Monday - Friday, 8 a.m. - 5 p.m.
Summary
The Technical Support Services Senior Coordinator, serves as a highly trained, front-line representative for the Office of Information Technology (OIT), delivering innovative, world-class, customer support to a large, complex and constantly changing organization. The Technical Support Services Senior Coordinator identifies, diagnoses and resolves first and second-tier Desktop computer technical issues, and as necessary, escalates issues to more experienced team members, including the senior, team lead and manager, and/or subject matter experts in other areas of OIT. Work performed by the analyst includes, but is not limited to on-site support in the installation and troubleshooting of Applications and Operating Systems, Computer network connectivity troubleshooting, and repair of hardware systems such as workstations (Macs and PCs), peripheral equipment such as printers, scanners, webcams and other connected peripherals.
This position is located at Baylor main campus, in the Texas Medical Center.
Job Duties
- Resolves more complex and non-routine hardware related issues on Dell desktops and laptops, Lenovo desktops and laptops and iMac desktops and MAC notebooks.
- Peripheral testing and troubleshooting on devices like HP printers, HP and Kodak scanners, Logitech webcams and Dell speakers.
- Troubleshoots software related issues on Windows 7 and Windows 10 Operating Systems on Dell and Lenovo desktops and laptops. Also troubleshoots MAC OS X instability issues.
- Installs Applications like Office 365, Cisco VPN, SAP, Symantec Endpoint Encryption, Symantec Endpoint Protection as well as resolve issues with those apps and others that are unique to Baylor.
- Provides creative and thoughtful technical solutions using approved methods in accordance with established procedures and service levels.
Minimum Qualifications
- High School diploma or GED.
- Four years of relevant experience.
Preferred Qualifications
- Associates' degree in Computer Science, Management Information Systems or Information Technology related field.
- Experience working in an academic medicine environment.
Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.
Requisition ID: 20176
Created: 2024-08-27
Reference: 20176
Country: United States
State: Texas
City: Houston
ZIP: 77069
Similar jobs:
-
IT SPECIALIST (NETWORK SERVICES/CUSTOMER SUPPORT)
Air Education and Training Command in Sheppard AFB, Texas -
Support Services Assistant (Mail/Receptionist)
Executive Office for U.S. Attorneys and the Office of the U.S. Attorneys in Dallas, Texas -
RN Coordinator Clinical Programs---Physician Support Services
Ascension Health in Austin, Texas -
Part-Time Tutor, Math, Science, History-TRIO Student Support Services-Grant Funded
Lone Star College in North Harris, Texas💸 $9.92 - $26.35 per hour -
Technical Support Specialist Lead, IR Client Services
UT Southwestern Medical Center in Dallas, Texas -
SUPPORT SERVICES SPECIALIST
Air Education and Training Command in Lackland AFB, Texas -
Support Services Specialist
Veterans Benefits Administration in Waco, Texas -
Support Services Assistant (Mail/Receptionist)
Executive Office for U.S. Attorneys and the Office of the U.S. Attorneys in Dallas, Texas -
Technical Services Support Specialist
Tyler Technologies in Lubbock, Texas -
Support Service Div - Building Automation System Administrator
Texas Department of Transportation in Austin, Texas -
Cloud Support Engineer - Developer and Mobile Services
Amazon in Dallas, Texas -
Support Services Team Lead
The Harris Center for Mental Health and IDD in Houston, Texas -
Senior Coordinator, Patient Support Services
Baylor College of Medicine in Houston, Texas💸 $40682 - $46984 per year -
Supplemental- Support Services Technician
Harris Health System in Houston, Texas -
Support Services Specialist, CG-0342-11/12
Federal Deposit Insurance Corporation in Dallas, Texas -
THECB - Customer Services Rep II (Customer Support)
CAPPS in Austin, Texas -
Support Services Specialist
National Oceanic and Atmospheric Administration in Fort Worth, Texas -
Support Escalation Manager- Service Manager
Microsoft in Las Colinas, Texas💸 $83400 - $167800 per year -
Assistant Director, Transportation (Business Support Services)
City of Austin in Austin, Texas -
Medical Front Office--Physician Support Services
Ascension Health in Austin, Texas