Senior Director, Client Servicing and Solutions

Job ID

168424

Posted

28-May-2024

Service line

Advisory Segment

Role type

Full-time

Areas of Interest

Digital & Technology/Information Technology

Location(s)

Dallas - Texas - United States of America

Senior Director, Client Servicing and Solutions

The Senior Director of Client Servicing is a pivotal role responsible for leading a team that delivers comprehensive technology solutions and support to our clients. This role requires a strategic approach to client management, ensuring that our technology offerings are not only showcased effectively but also align with our client's ongoing success and satisfaction.
Key Responsibilities:

Lead a team of client-focused business technologists centered around the following:

• Client Success Management: Direct the daily management of client accounts, ensuring contractual obligations are met and resources are allocated efficiently.
• Client Solutions & Pre-Sales Support: Serve as the primary contact for the BD team during pre-sales, facilitating technology demonstrations and discussions.
• Client Technology Strategy: Develop and communicate a clear technology strategy for new clients that supports their business goals and aligns with our company's objectives.
• Client Engagement: Cultivate and maintain robust relationships with client account leaders, ensuring that they are able to deliver high-quality, efficient services to our clients.
• Client Trend Analysis: Partner with the Client Support team to analyze client trends and track performance metrics, informing strategic decisions and collaborator communications.
• Team Leadership: Lead and mentor a team of business systems analysts, subject matter experts, and managers, fostering their growth and ensuring commitment.
• Product Collaboration: Collaborate with the Product team to share client insights that can guide the development of new products or services.
• Performance Metrics: Define and track KPIs related to technology and client solutions to measure success and achieve goals.
• Ongoing Maintenance & Support: Oversee the delivery of contracted services beyond the hypercare phase, ensuring adherence to contract terms.

Minimum Requirements:

• Bachelor's degree in Business, Accounting, Technology, or related field; Master's degree preferred.
• Minimum of 10 years of experience in client servicing, technology solutions, or a related area, with at least 5 years in a leadership role.
• A minimum of 5-7 years Yardi Investment Management/Investment Accounting experience.
• Proven track record of managing client relationships and delivering technology solutions that drive client satisfaction.
• Strong understanding of contract language and the ability to ensure team compliance with contractual terms.
• Excellent communication, negotiation, and presentation skills.
• Ability to lead and inspire a diverse team of professionals.
• Strategic problem solver with the ability to analyze trends and performance data to inform decisions

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccomodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.