Position Summary:

Track and monitor actions and results of on-site technical process and product improvement initiatives designed by technical group to achieve customer savings for one or multiple sites. Directly responsible for implementing project charter and action, managing resources, setting timelines, identifying/closing gaps in schedules, communicating status and ensuring the project achieves desired goals.

Job Accountabilities:

• Provide technical advice to new and existing customers on the proper selection, use and application of Quaker Houghton products. Aid in developing business cases, best practice replication and associated metrics.
• Conduct on-site surveys of key target accounts to determine fitness-for-use and suitability of Quaker Houghton products and demonstrate as part of the selling process. Program and Site Managers to launch new HFC programs advise on engineering/equipment options. Interface with equipment suppliers and other co-suppliers to develop the best application techniques and procedures for Quaker Houghton products.
• Project management - correctly identify the requirement of work to be undertaken as per the project outline and assess the benefit to the business. Develop project plan to include actions and deliverables associated with Quaker Houghton product penetration and process related cost savings and maintain the project database.
• Provide troubleshooting support to customers including on-site visits as needed. Establish best practices and standards for execution by customers and/or site employees.
• Manage the start-up of new customers through transfer of knowledge, training, hands-on demonstrations and on-going monitoring and auditing.
• Provide support to Quaker Houghton research and product development personnel, marketing and management based upon field observations, customer need analysis, data collection and competitive intelligence.
• Audit new Quaker Houghton program opportunities and write-up projects to include in the value proposition working within parameters of the company's operations and EHS procedures and specific project requirements. When applicable, understand change of management and risk management protocols.
• May provide support to Program and Site Managers with respect to vacations or absences.

Work Environment:

Work in an office environment and in a manufacturing environment; may be exposed to fumes or airborne particles and toxic or caustic chemicals. May occasionally be exposed to moving mechanical parts, risk of electrical shock and trip and slip hazards. The noise level in the manufacturing environment is loud.

Ensure a safety mindset throughout designated area of responsibility.

Maintain the highest EHS standards while at customer's site.

Education, Experience, Skills & Competencies:

Education:

Bachelor's degree in engineering and/or science highly desired.

Certifications:

CMFS certification a plus.

Experience:

With a Bachelor's degree: Minimum 5 years of related work experience, including at least 2 years of project management experience required.

Without a Bachelor's degree: Minimum 7 years related work experience, including at least 3 years of project management experience required.

Has some experience with multi-site or positions; more than 2 sites. Must have proven project management skills, ability to lead a project team and have good presentation and influencing skills.

Skills and Competencies:

This position requires excellent planning, results driven and interpersonal skills. The candidate must also possess outstanding problem solving and continuous improvement skills. Experience with Metalworking Fluids, Metal Finishing, Industrial Lubrication and project management required. Strong preference for Six Sigma background, Green Belt/Black Belt. Ability to travel as business needs arise.

Ability to read, analyze, and interpret professional journals, technical procedures, or governmental regulations. Ability to write field technical call reports, routine business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.