Senior IT Support Analyst

Senior IT Support Analyst

BUSINESS: CIRCOR Corporate

LOCATION: Burlington, MA

DIRECT REPORTING: Sr. IT Architect Manager

FUNCTIONAL REPORTING: Sr. IT Architect Manager

POSITION DETAILS

Position Summary

The Sr. IT Support Analyst will be responsible for providing on-site and remote technical support to end users, participating in infrastructure projects, providing local hands-on support for servers and network devices and managing corporate IT assets for the site. The position will support the local facility and multiple remote offices as required.

Principal Activities

• Troubleshoot and resolve user PC issues as they arise, document solutions and track appropriately in Service Now
• Provide mid level support and diagnostics for LAN/WAN, server, printer and telephony issues
• Provide enhanced levels of support including targeted end user training
• Perform system administration functions
• Maintain documentation for the local environment including keeping runbooks current with servers, network, ISP (and other vendors) for the site to insure easy availability
• Act as the IT interface to various business groups. Perform monthly IT reviews with the business(es)
• Participation in preparation of SOX control documentation and data collection
• Participation in authoring of Standard Operating Procedures
• Document, present and perform approved change controls
• Participate in key technology initiatives, including upgrades, migrations, deployment of new technologies, etc.
• Occasional participation in off hour IT or business-related activities (ex: upgrades, patches, project implementation, etc.)
• Interface with third party providers (ISP, hardware vendors, etc.) for resolution of incidents, upgrades, etc.
• Perform other duties as assigned.

Job Requirements:

CANDIDATE REQUIREMENTS

Knowledge Skills & Abilities

• Successful work history with cross-functional groups that align technology activities with organization's strategic goals.
• Excellent technology troubleshooting skills.
• Excellent written and verbal communication skills
• General knowledge of IT compliance and governance processes (can include any combination of SOX, FDA, ISO, Cyber Essentials, etc.).
• Excellent interpersonal customer service skills
• Ability to maintain the highly secure nature of information technology work.
• Moderate travel is required both in and (less frequently) out of state.

EDUCATION AND EXPERIENCE

• Bachelor of Science Degree in Computer Science or related technical / management field or equivalent experience
• 8+ years experience experience working in support of end-user computing services with specific focus on supporting executive VPVIP levels and their assistants
• 5+ years AD administration experience preferred

CIRCOR is an EEO Employer of Females / Minorities / Veterans / Individuals with Disabilities