Technical Support Analyst

Our client, a leading institution in the field of [Industry Descriptor], is seeking a Desktop and Applications Support Specialist to join their team. As a Desktop and Applications Support Specialist, you will be part of the Education department supporting the Engineering team. The ideal candidate will have excellent technical skills, strong customer service orientation, and the ability to work effectively in a fast-paced environment.

Job Title: Technical Support Analyst
Location: Boston, MA
Pay Range: $40/hr

What's the Job?

Provide comprehensive desktop, applications, and mobile device support, both on-campus and remotely.

Manage printer support, technical training, and knowledge management initiatives.

Participate in project implementations and security administration tasks.

Deliver high-level, white-glove support to VIP customers.

Collaborate with teams and projects to ensure successful outcomes.
What's Needed?

BA/BS or equivalent experience preferred.

At least 2-3 years of experience with Mac and Microsoft operating systems and hardware in a computer support setting.

Proven ability to master new software applications and technologies.

Excellent customer service skills, versatility, and strong organizational abilities.

Ability to interact effectively with technical and non-technical users, both orally and in writing.
What's in it for me?

• Medical, Dental, Vision, 401K
• Weekly Pay
• Consultant Support
• Continuing Education
• Great Company Culture!

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of:Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.