Senior Manager - Blueprint Digital Product Management

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Join Team Amex and let's lead the way together.

The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences- from payments to rewards to servicing- that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers' lives and help set us apart in the industry. Find your place in digital product on #TeamAmex.

Serve as a tenured Product Manager and thought leader to support and execute the Business Blueprint roadmap, specifically focused on the Business Blueprint Small Business Homepage experience and Small Business Navigation. Blueprint supports American Express Small Business customers and is the hub for Line of Credit, Business Checking, Payment Accept, small business cards, and cash flow. The ideal candidate will have proven ability leading project delivery end-to-end, collaborating with engineers, providing thoughtful design feedback, managing stakeholder partner teams, influencing leadership and business partners, building metrics to measure success, and using those metrics to make decisions about the roadmap. The individual will also be able to manage multiple concurrent priorities, prepare presentations for and present at a senior executive team level, partner across the enterprise to understand the evolution of business products, and support roadmap vision development.

Key Responsibilities:

• Define the business strategy for the Business Blueprint Small Business Homepage and Navigation rooted in data and customer research.
• Identify and bring in new opportunities to improve experiences based on external benchmarking and knowledge of digital trends and customer preferences.
• Plan and deliver a product backlog, prioritize stories, and ship high-quality, functional software with the help of a cross-functional agile team.
• Collaborate with external and internal partners to define functionality. Document epics, business rules, use cases, and process flows.
• Lead projects independently from end-to-end. Build consensus while also identifying risks and removing roadblocks.
• Understand and influence decisions across both our web and native iOS & Android app experiences.
• Own the Blueprint Homepage project delivery and strategy E2E. Work with product management leadership and departmental partners to define aspirational objectives and measurable key results.
• Prepare presentations for and present to senior leadership audiences regularly.
• Influence partners around optimized navigation focused on Small Business customer needs and business goals.
• Partner on discovery with business subject matter experts and UX designers to grow revenue, improve customer experience, and differentiate our product.
• Optimize both customer experience and performance in market; define and monitor adoption, engagement, and satisfaction metrics.

Minimum Qualifications:

• 5+ years experience as a business analyst, product owner and/or product manager role.
• Awareness of trends in experience & design for fintech and banking products.
• Excellent customer experience intuition; demonstrated success in creating innovative and user-friendly products and customer-facing features.
• A good balance of technical knowledge and business acumen with experience working with engineers and designers on large, complex production systems in an agile environment.
• Sound business judgment with confirmed ability to influence others, and a consistent track record of taking ownership and driving results.
• Effectively prioritize features with proven data-driven decision making and quantitative analysis skills.
• Adaptability with quickly changing priorities and conditions.
• Strong relationship & communication skills to influence decision making and communicate at multiple organizational levels.
• Experience preparing and presenting to senior leadership audiences.
• Personal accountability and the drive to strive for best-in-class experiences.

What we're looking for in you:

• Operate Autonomously: Takes a project from ideation to delivery. Able to prioritize in ambiguous situations and influence partners as needed.
• Proactivity: Always striving to deliver great products. Proactive, self-driven, curious, loves learning.
• Communication: Excellent written and oral communication skills. Communicates information, ideas, and concepts clearly.
• Data Analysis: Able to define metrics, dig deep into data, and tell a story with analytics.
• Organization and Planning: Plans, organizes, and schedules in an efficient, productive manner; focuses on key priorities; manages time well.
• Flexibility/Adaptability: Cool with quickly changing priorities and conditions; copes effectively with complexity and change.
• Persistence: Follows through on items without being managed. Resourceful, has grit, and a positive "can do" attitude.
• Leadership: Sound interpersonal skills and proven ability to navigate in a cross-functional setup.
• Expertise: In the know about the latest and greatest happenings in banking, cards, and small business.
• Partnership: Collaborate and build relationships with partners across the enterprise to deliver the best experiences for small business customers.

Qualifications

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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