Senior Manager - Digital Product Management

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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences-from payments to rewards to servicing-that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers' lives and help set us apart in the industry. Find your place in digital product on #TeamAmex.

American Express Global Commercial Services (GCS) is the Global leader in the Commercial Payments Solutions space and subsequently continues to be an exciting and fast-growing segment. The Digital Experience & Products team is a fast-paced, entrepreneurial team leading digital innovation at American Express. We are responsible for deepening Client and Card Member engagement through our digital B2B products. The team's mission is to dramatically increase adoption and frequency of usage through a combination of in-depth insights, superior user experience and compelling features and functionality.

We are seeking a versatile and experienced Product Manager or Product Owner to join our dynamic team! The ideal candidate will be enthusiastic about creating digital technologies to enable seamless and intuitive corporate product experiences. The individual in this role will drive the product vision and strategic plans to launch digital features as part of the Corporate Program Product Development (CPPD) team. One of the key projects this individual will focus on is modernizing the card management journey for our corporate clients to manage the card limits quickly and easily on their corporate cards.

This candidate will be required to understand the current business processes and identify the changes that need to be made to leverage the capabilities of our modernized authorization platform, create flows, design, and deliver valuable features for customers by collaborating with partners and other product managers. The candidate should be a strong driver with experience launching digital features in an agile environment, possess thought leadership, be a critical thinker with effective communication, and organizational skills. The candidate should have a consistent record of operating within a matrixed corporate environment to deliver meaningful impact. The role will feature a heavy emphasis on go-to-market activities as we launch digital applications globally, which will necessitate developing client-facing materials, working with compliance, and frequent meetings with our largest clients.

How will you make an impact in this role?

• Define and execute the product strategy, and roadmap for digital experiences within our corporate product portfolio
• Work in an agile environment with the skills to break down sophisticated requirements into right sized features consumable by an agile scrum team
• Drive the development of user-stories, wireframes, and prototypes to communicate product requirements and user flows effectively
• Collaborate closely with engineering, design, marketing, and sales teams, to prioritize features and ensure alignment with business goals
• Efficiently lead projects independently including, but not limited to, building consensus while also identifying risks and removing roadblocks
• Collaborate with external and internal partners to define functionality, document capabilities, business rules, use cases, and process flows
• Own recurring status reporting activities for a leadership and senior leadership audience
• Stay current with industry trends, emerging technologies, and standard practices to continuously innovate and improve our product offerings

Critical Factors to Success:

• Passion for creating compelling high-impact strategy to increase customer and business value
• Highly organized - familiarity with project management techniques, frameworks, and tools
• Thrives in a fast-paced, agile, and results-driven organization
• A "driver" personality - constantly pushing toward clarity and delivery while balancing the need for excellent collaboration
• Excellent communication skills with the ability to engage, influence, and encourage partners to drive collaboration and alignment
• Technical proficiency - ability to communicate and collaborate effectively with technology and business teams
• Agile Product Development proficiency - ability to prioritize and translate clients' and business needs into features and user-stories

Minimum Qualifications:

• 5+ years of related experience in Product Development or Product Management
• Proven history of delivering digital products from concept to launch
• Solid understanding of user-centered design principles and agile methodologies
• Excellent communication, collaboration, and critical thinking skills
• Experience collaborating with corporate clients and Enterprise software solutions
• High diligence with an eye for accuracy and controls
• Strong results-orientation, resourcefulness, and flexibility to overcome significant obstacles to achieve goals in a demanding environment
• Adaptive learner and great team player
• Ability to thrive in undefined, complex project spaces
• Bachelor's degree

Preferred Qualifications:

• Knowledge of corporate products in European markets
• Knowledge in Generative AI and LLMs

Qualifications

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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