Pay Transparency Statement:

The compensation philosophy reflects the Company's reasonable expectation at the time of posting. We consider a number of factors when making individual compensation decisions including, but not limited to, skill sets, experience and training, and other business needs. This role may also be eligible to participate in a discretionary incentive program, subject to the rule governing the program.



Position Summary:

This role is focused on ensuring that the company's global network infrastructure is meeting all operational performance and reliability targets. The role is responsible for operational and project activities related to our cloud or on-premise network security infrastructure, engaging with partners and vendor demands and assisting the architecture and engineering team with delivery of new technology as required.

The Senior Network Security Engineer will work collaboratively across multiple IT functions, employees, and vendors to ensure that IT operations for cloud and on-premises global network infrastructures are reliable and scalable. This individual will plan and implement programs to enable global network infrastructures to operate effectively and scale reliably. This role will lead operational excellence and continuous improvement activities for network security through IT Services Management process and procedures.

Position Responsibilities may include, but not limited to:

• Provide operational support of the Reyes Holdings global IP LAN/WAN IP infrastructures specifically for the network security systems (firewalls, Zscaler), supporting 170+ global locations and 3 major contact centers
• Oversight of Security policies, best practice configurations of enterprise firewalls, virtual private networks, web protocols, and secure remote access technologies
• Responsible for troubleshooting and processing network and firewall operational tickets received from Tier 1 and Tier 2 support personnel as well as escalated incidents that are received from other sources; categorize issues for escalation and assign to appropriate technical teams where required
• Firewall Support: evaluate firewall data logs to analyze the effectiveness of the solution or policy, validate firewall changes submitted by stakeholders if it adheres to Security and Reyes Holding's policy or best practice standard, and serve as escalation contact for firewall MSP for any issues that needs Reyes Holdings' internal teams' validation and approval
• Participate in the current and future ITSM processes including but not limited to incident, problem, and change control processes
• Recognize, identify, and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact
• Act as escalation point for our managed service provider to review and resolve technical issues
• Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.)
• Enable and drive continuous improvement through the IT Service Center and Managed Service partners
• Collect and review performance reports from various systems to identify issues, trends or develop recommendations to improve operational performance; develop and oversee the adherence to maintenance and performance standards
• Work with internal and external technical and service teams to create and/or update knowledge base articles and runbooks to provide improved operational support
• Other projects or duties as assigned